HP 10 EE G1 manual Using HP PC Hardware Diagnostics Uefi

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8Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the tablet hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

To start HP PC Hardware Diagnostics (UEFI):

1.Turn off the tablet.

2.Press and hold the Power and Volume down buttons at the same time until the tablet turns on and “Esc…pause at startup” is displayed at the bottom of the screen.

The Startup menu is displayed.

3.Select System Diagnostics.

4.When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test, press either the volume up key or the volume down key.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.

There are two options to download HP PC Hardware Diagnostics to a USB device: Option 1: HP PC Diagnostics home page— Provides access to the latest UEFI version

1.Go to http://hp.com/go/techcenter/pcdiags.

2.Tap the UEFI Download link, and then select Run.

Option 2: Support and Drivers pages—Provide downloads for a specific product for earlier and later versions

1.Go to http://www.hp.com.

2.Tap Support, located at the top of the page, and then tap Download Drivers.

3.In the text box, enter the product name, and then tap Go.

– or –

Tap Find Now to let HP automatically detect your product.

4.In the Diagnostic section, tap HP UEFI Support Environment.

– or –

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 25

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Contents User Guide Product notice Safety warning notice Iv Safety warning notice Processor configuration setting select models only Vi Processor configuration setting select models only Table of contents Downloading HP PC Hardware Diagnostics Uefi to a USB device Contacting support Labels Page Welcome Finding information Resource ContentsResource Contents Type From the Start screen, tap Using the wireless controls Connecting to a networkConnecting to a wireless network Connecting Bluetooth devices Connecting to a WlanUsing Bluetooth wireless devices select models only Using HP Mobile Connect select models only Using GPS select models onlyAudio Adjusting the volumeConnecting headphones MultimediaVideo Webcam select models onlyHdmi select models only Configuring audio for HdmiPage Two-finger scroll Using the touch gesturesNavigating the screen TapLeft-edge swipe Two-finger clickRight-edge swipe One-finger slide Top-edge swipe and bottom-edge swipeInitiating and exiting Sleep and Hibernation Managing powerManually initiating and exiting Sleep Conserving battery power Running on battery powerFactory-sealed battery Finding battery informationTroubleshooting power problems Running on AC powerShutting down turning off the tablet Updating programs and drivers Using Disk CleanupMaintaining your tablet Improving performanceTraveling with or shipping your tablet Cleaning your tabletCleaning procedures Page Securing your tablet and information Using passwordsSetting Windows passwords Using antivirus software Using Internet security softwareSetting Setup Utility Bios passwords Using firewall software Installing software updatesInstalling critical security updates Securing your wireless networkDownloading HP PC Hardware Diagnostics Uefi to a USB device Using HP PC Hardware Diagnostics UefiPage Backing up your information Backup and recoveryPerforming a system recovery Changing the boot device orderUsing Windows Refresh or Windows Reset Contacting support SupportLabels Electrostatic Discharge Gestures Index
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