HP z558 Component video troubleshooting chart, DVD does not play or an error appears on screen

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Component video troubleshooting chart

Problem: You cannot see a video image on your TV/Display that is satisfactory, while using the HP Digital Entertainment Center that is connected with component video out.

Solution: Select the condition and corresponding procedure that most closely matches your problem when connected to Component Video Out:

Problem

Screen image

Solution: See

 

 

 

DVD does not

A DVD error message on screen, or an extended blank screen,

“DVD Does Not Play or an Error

play

indicates that your DVD will not play. Your commercial DVD

Appears on Screen” on page 24.

 

might not play video when connected to Component Video Out

 

 

at 720p or 1080i.

 

 

 

 

Blank screen

No video image.

“Blank screen (blue, black, or

 

Screen is blue, black, or very distorted.

distorted)” on page 25.

 

Component Video Out may not work because the output setting

After inserting a DVD, see “DVD

 

remains at an unsupported format. For example, 480p format is

 

set on a standard-definition TV that does not support a 480p

Does Not Play or an Error Appears

 

format. Some displays may not accept 720p format.

on Screen” on page 24.

 

 

 

 

No video image after you have changed the Video Out cable

“Check component video” on

 

connection to the TV.

page 23.

 

 

 

Wrong colors or

The screen displays wrong colors or erratic video, after Media

“Wrong Colors or Erratic Video on

erratic video

Center optimizes your display.

Screen” on page 29.

 

 

 

DVD does not play or an error appears on screen

Content-protected commercial DVD playback requires 480i or 480p format settings when component video is connected. This applies to most retail movie DVDs. DVDs may not play after your TV/Display settings are optimized because of copy protection that is built into commercial DVDs.

Problem: You might see a blank screen or an error message indicating that your DVD will not play, after you insert it into the drive and select play.

Solution: To play a commercial DVD video, in component video, in Media Center, if you see an error message or blank screen:

1Press Stop on the remote control.

2Press Media Center on the remote control or keyboard.

3Click More Programs, HP Settings, and then Video Settings.

24HP Digital Entertainment Center TV/Display Setup Guide

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Contents Page USA Table of Contents Video Out Information Important NotesBefore You Begin OverviewTV/Display Setup Setting Up Your TV/Display for the First TimePreparing your system After you first turn on your system Starting the TV/Display Setup Wizard Adjusting VideoResize adjustment availability Click More Programs, HP Settings, and then Video Settings TV/Display Setup WizardFollow the onscreen instructions Video Out Action Composite Component Video Out shownComponent Pb, Pr Step Your settings may vary Your screen image may vary Change the screen size Adjustments on Video Out Action Video compositeHdtv Overscan Compensation Click the Overscan Compensation buttonAdjust Composite Video Video Screen Size Desktop Video Adjustments Video Troubleshooting Check videoConnector Usage Problem See Video Common Video Out ProblemsVideo Out Connection Types Connector Problem See Video composite Component Y, Pb, Pr Troubleshooting Component Video onTroubleshooting DVI on Blank screenOversized screen Undersized screen with black border Screen flashesSleep mode Screen flickersUnreadable screen text DTV channel has audio but no videoNo video after power on sequence Troubleshooting Composite and S-videoKeyboard does not work No video after changing the Video Out connection Troubleshooting Component Video Check component videoDVD does not play or an error appears on screen Component video troubleshooting chartProblem Screen image Solution See Blank screen blue, black, or distorted Blank Screen for SolutionClick Play DVD Video checklist Connect another Video Out Video Out Options Video composite Component Y, Pb, PrLine at bottom of the screen Wrong colors or erratic video on screenClick Control Panel, Add or Remove Programs Troubleshooting DVI Recovering your system with DVI orBlurred screen text Blank screen for ActionPage Video Out Information TV/Display TypesVideo Out Formats StandardScanning system Display resolution/formatAspect ratio Display Image Size OverscanCropping PanningImportant Notes Plasma TV/Display Image RetentionPrinted
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