QuickSpecs

HP BladeSystem c-Class Interconnect Components

Standard Features

Factory Express Portfolio HP Factory Express offers configuration, customization, integration and deployment services for HP for Servers and Storage servers and storage products. Customers can choose how their factory solutions are built, tested,

integrated, shipped and deployed.

Factory Express offers service packages for simple configuration, racking, installation, complex configuration and design services as well as individual factory services, such as image loading, asset tagging and custom packaging. HP products supported through Factory Express include: a wide array of servers and storage: HP Integrity, HP ProLiant & HP ProLiant Server Blades, HP BladeSystem, HP 9000 servers as well as the MSAxxxx, VA7xxx, EVA3000 & EVA5000, XP, rackable tape libraries and configurable network switches.

NOTE: For more information on Factory Express services for your specific server model please contact

your sales representative or go to: http://www.hp.com/go/factory-express.

Service and Support HP Care Pack services provide total care and support expertise with committed response designed to meet your IT and business needs.

The HP Care Pack service or ProLiant BL c-Class server blades, cover the server blade and all HP branded hardware options qualified for the server, purchased at the same time or afterwards, internal to the server.

HP Care Pack services for the c7000 and c3000 Enclosure cover the enclosure, power supplies and fans. HP qualified rack options are covered by these services when installed within the same rack. HP supported c-Class enclosure devices including pass thru, Ethernet interconnect and virtual connect modules are also covered by the c7000 and c3000 enclosure Care Pack services.

NOTE: SAN/Fabric switches for the HP c-Class BladeSystem are not covered under the c7000 enclosure Care Packs, SAN/Fabric switches carry separate Care Packs. SAN/Fabric Switch Care Pack service level support should always be uplifted to match existing storage or server service level.

To fully capitalize on your HP BladeSystem servers' capabilities requires a service partner who thoroughly understands your server technology and systems environment. HP Services, an industry leader in provision of multi vender support solutions provides a range of support services designed to meet the varying needs of business. Whether an SMB or large global corporation HP has a HP BadeSystem server support offer to help you speedily deploy and maximize system uptime.

Recommended Service - Simplify ProLiant solution implementation, maintenance and management.

Support Service - 4-Hour Response Coverage, 3-Year, 24 x 7, Same Business Day

Deployment Service - Installation and Start Up for HP BladeSystem Infrastructure

Enhanced Service - Optimize service level to increase IT performance and availability

Support Service - HP Proactive BladeSystem Service, 1-Year

Deployment Service - Enhanced Network Installation and Start-up for HP BladeSystem Switches

Installation & Start-Up service for HP BladeSystem Infrastructure plus HP BladeSystem Enhanced Network Installation and Start-UP as per the Customer Description and/or Data Sheet. To be delivered on a scheduled basis 8am-5pm, M-F, excluding HP holidays.

For a complete listing of service offerings and information visit:

http://www.hp.com/services/bladesystemservices

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