HP Serviceguard Toolkits for Database Replication Solutions manual How to contact HP

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4 Support and other resources

Information to collect before contacting HP

Be sure to have the following information available before you contact HP:

•Software product name

•Hardware product model number

•Operating system type and version

•Applicable error message

•Third-party hardware or software

•Technical support registration number (if applicable)

How to contact HP

Use the following methods to contact HP technical support:

•See the Contact HP worldwide website: http://www.hp.com/go/assistance

•Use the Contact hp link on the HP Support Center website: http://www.hp.com/go/hpsc

•In the United States, call +1 800 334 5144 to contact HP by telephone. This service is available 24 hours a day, 7 days a week. For continuous quality improvement, conversations might be recorded or monitored.

Registering for software technical support and update service

HP Insight software includes one year of 24 x 7 HP Software Technical Support and Update Service. This service provides access to HP technical resources for assistance in resolving software implementation or operations problems.

The service also provides access to software updates and reference manuals in electronic form as they are made available from HP. Customers who purchase an electronic license are eligible for electronic updates.

With this service, Insight software customers benefit from expedited problem resolution as well as proactive notification and delivery of software updates. For more information about this service, see the following website:

http://www.hp.com/services/insight

Registration for this service takes place following online redemption of the license certificate.

How to use your software technical support and update service

As HP releases updates to software, the latest versions of the software and documentation are made available to you. The Software Updates and Licensing portal gives you access to software, documentation and license updates for products on your HP software support agreement.

You can access this portal from the HP Support Center:

http://www.hp.com/go/hpsc

After creating your profile and linking your support agreements to your profile, see the Software Updates and Licensing portal at http://www.hp.com/go/hpsoftwareupdatesupport to obtain software, documentation, and license updates.

46 Support and other resources

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Contents HP Part Number Published August Edition Page Contents Glossary Index Introduction Overview AdvantagesDependencies Supported configurationSingle-instance Oracle database Cmmakepkg -i pkgasciifile -m modulefilename outputfilename RAC environment RAC environmentServiceguard toolkit for Oracle Data Guard Data Guard replication between RAC primary and RAC standby Continentalclusters environment Continentalclusters environment Metrocluster and extended distance cluster environments Supported configuration Data Guard setup in an EDC environment Three data center configuration Configuring multiple instances of Oracle Data Guard Multiple Data Guard instances in each Serviceguard cluster# swinstall -s depot path Setting up Oracle Data Guard toolkitInstalling and uninstalling Oracle Data Guard toolkit High availability for data guard broker# swlist -l product T2259AA Files for the ADF module Activestandby Configuring Oracle Data Guard toolkit Package attributesSingle-instance environment For example, /etc/cmcluster/pkg/dgpkgSetting up Oracle Data Guard toolkit #ecmt/oracle/oracle/LISTENERRESTART Servicefailfastenabled no servicehalttimeout RAC environment For example, /etc/cmluster/pkg/racdgpkgWhere ocmnp is the Smnp package for Oracle CLusterware Adding the package to the Serviceguard cluster Maintaining Oracle Data Guard toolkitCluster verification for Oracle Data Guard toolkit Single-instance environmentPkg.conf command TroubleshootingLimitations Startstandbyasprimary to yes Prerequisites Using the DB2 Hadr toolkit Supported configurationWhen primary and standby packages are in the same cluster Event 1 Standby database or Hadr goes downEvent 2 Primary package fails When primary and standby packages are in different clusters Primary and Standby Packages in Different ClustersGo to the /etc/cmcluster/hadrprimary directory Creating packagesTo provide high availability only to primary database Cmmakepkg -m ecmt/db2/db2 -m tkit/db2hadr/db2hadr pkg.confInstancename Hadrip Maintaining packages Managing packagesRunning packages And, $ cmmodpkg -e hadrpkgHalting packages # cmhaltpkg packagenameHost key verification failed. Lost connection Limitations How to contact HP Information to collect before contacting HPDocumentation feedback Warranty informationHP authorized resellers Related information Typographic conventionsTIP Node3# /usr/bin/ssh-keygen -t dsa Db2 get db cfg for db2 database name grep -i hardNode3# /usr/bin/ssh-keygen -t rsa Node2# /usr/bin/ssh-keygen -t rsaPage To add a new key to/home/user/.ssh/knownhosts Page Glossary Index
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