HP Secure Encryption Support and other resources, Before you contact HP, HP contact information

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Support and other resources

Before you contact HP

Be sure to have the following information available before you call HP:

•Active Health System log (HP ProLiant Gen8 or later products)

Download and have available an Active Health System log for 3 days before the failure was detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website (http://www.hp.com/go/ilo/docs).

•Onboard Administrator SHOW ALL report (for HP BladeSystem products only)

For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website (http://www.hp.com/go/OAlog).

•Technical support registration number (if applicable)

•Product serial number

•Product model name and number

•Product identification number

•Applicable error messages

•Add-on boards or hardware

•Third-party hardware or software

•Operating system type and revision level

HP contact information

For United States and worldwide contact information, see the Contact HP website (http://www.hp.com/go/assistance).

In the United States:

•To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be recorded or monitored.

•If you have purchased a Care Pack (service upgrade), see the Support & Drivers website

(http://www8.hp.com/us/en/support-drivers.html). If the problem cannot be resolved at the website, call 1-800-633-3600. For more information about Care Packs, see the HP website (http://pro-aq-sama.houston.hp.com/services/cache/10950-0-0-225-121.html).

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Contents HP Secure Encryption Installation and User Guide Page Contents Support and other resources Overview About HP Secure EncryptionEncryption features BenefitsFeature Description Eskm HP Smart Storage Administrator Solution componentsHP ProLiant servers HP iLO HP Smart Array ControllerHP SmartCache Minimum requirementsHP Enterprise Secure Key Manager 3.1 and later HP Eskm and key managementLicensing Encrypted backups Encryption setup guidelinesRecommended security settings at remote sites PlanningDeployment scenarios Security domainsRemote and local key management requirements Local key management mode ConfigurationConfiguring the controller local mode Configuration Remote Key Management Mode Configuring Remote Key Management ModeLogging in to the HP Eskm Configuring the HP EskmAdding a user Configuration Adding a group Assigning a user to a group Configuration Configuration Creating a Master Key Placing a key in a group Running a key queryConfiguration Assigning a key to a group Configuring HP iLO Connecting HP iLO to HP Eskm Configuration Configuring the controller remote mode Configuration Opening Encryption Manager Accessing Encryption ManagerOperations Logging into Encryption ManagerManaging passwords Set or change the Crypto Officer passwordSet or change the password recovery question Set or change user account passwordSet or change the controller password Suspending the controller password Resuming the controller password Changing the Master Encryption Key Working with keysRekeying the Drive Encryption Keys Creating a plaintext volume Rescanning keysOperations Operations Converting plaintext volumes into encrypted volumes Changing key management modes Enabling/disabling plaintext volumes Enabling/disabling the firmware lock Enabling/disabling local key cache Importing drive sets in Local Key Management Mode Importing drives with different Master KeysOperations Maintenance ControllersReplacing a physical drive DrivesFlashing firmware Encryption ManagerLocating groups associated with a drive GroupsQuery by drive serial number Maintenance Query by previous server name Maintenance Displaying log information Running queries Maintenance Maintenance Maintenance Lost or forgotten Crypto Officer password TroubleshootingCommon issues Lost or forgotten controller passwordLocating the key using the HP Eskm Local modeRemote mode Lost or forgotten Master KeyLocating the key using iLO Forgotten which Master key goes with which drive Logical drives remain offline Master key not exportingTesting the connection between HP iLO and the HP Eskm Potential errors encountered Error Description Action Clearing the encryption configuration Before you contact HP Support and other resourcesHP contact information Appendix Encryption algorithmsGlossary Master Encryption Key ILOLocal Master Encryption Key PlaintextVolume encryption key Remote Key ManagerDocumentation feedback Index EskmIndex