B Technical support
Before you contact HP
Be sure to have the following information available before you call HP:
•Technical support registration number (if applicable).
•Product serial number
•Product model name and number
•Product identification number
•Applicable error messages
•
•
•Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller and HP technical Support World Wide:
•See the Contact HP worldwide (in English) webpage:
(http://welcome.hp.com/country/us/en/wwcontact.html).
For HP technical support:
•In the United States, for contact options see the Contact HP United States webpage (http:// welcome.hp.com/country/us/en/contact_us.html).
◦If you have purchased a Care Pack (service upgrade), see the HP website (http:// www.hp.com/services/carepack).
Customer self repair
What is customer self repair?
HP's customer
A convenient,
•An HP support specialist will diagnose and assess whether a replacement part is required to address a system problem. The specialist will also determine whether you can replace the part.
•For specific information about customer replaceable parts, refer to the maintenance and service guide on the HP website (http://www.hp.com/support).
HP customer support
HP customer support offers Software Support, and Integrated Hardware and Software Support services. For more information, see the following links:
•Software Support Services (http://www.hp.com/services/swtechnology) – Three incidents and 9 x 5 standard telephone support are included for the operating system and a wide range of Microsoft® applications.
•Hardware Support (http://www.hp.com/services/hardwaresupport) – A range of hardware support services are available for the server.
38 Technical support