To help ensure any issues are quickly resolved, be prepared to provide the following information:
•What is the version of the product?
(In HP Mobile Printing, tap Tools, and then tap About to find the version.)
•What is the problem that the product is experiencing?
•Can you reproduce this problem on a regular basis?
•What troubleshooting steps have you already taken?
In addition, the customer support agent may request log files to be sent to help characterize the issue more readily. These log files can be found in the /Temp directory of the Pocket PC.
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