HP UX Security Products and Features Software manual Support and other resources, Contacting HP

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10 Support and other resources

10.1 Contacting HP

10.1.1 Before you contact HP

Be sure to have the following information available before you contact HP:

•Technical support registration number (if applicable)

•Product serial number

•Product identification number

•Applicable error message

•Add-on boards or hardware

•Third-party hardware or software

•Operating system type and revision level

10.1.2HP contact information

For the name of the nearest HP authorized reseller:

•See the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/ en/wwcontact.html).

For HP technical support:

•In the United States, for contact options see the Contact HP United States webpage (http:// welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone:

—Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored.

—If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information about Care Packs, refer to the HP website (http://www.hp.com/hps).

•In other locations, see the Contact HP worldwide (in English) webpage (http:// welcome.hp.com/country/us/en/wwcontact.html).

10.1.3Subscription service

HP recommends that you register your product at the Subscriber's Choice for Business website:

http://www.hp.com/country/us/en/contact_us.html

After registering, you will receive email notification of product enhancements, new driver versions, firmware updates, and other product resources.

10.1.4 Documentation feedback

HP welcomes your feedback. To make comments and suggestions about product documentation, complete the form at http://www.hp.com/bizsupport/feedback/ww/webfeedback.html. Include the document title and manufacturing part number. All submissions become the property of HP.

10.2 Related information

Documents

•OpenSSL A.00.09.08n.010, A.00.09.08n.011, and A.00.09.08n.012 Release Notes HP-UX 11i v1, HP-UX 11i v2,and HP-UX 11i v3:

http://www.hp.com/go/hpux-security-docs Click HP-UX OpenSSL Software.

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Contents HP-UX Whitelisting A.01.00 Administrator Guide Copyright 2010 Hewlett-Packard Development Company, L.P Table of Contents HP Serviceguard considerations Glossary Index List of Figures List of Examples Page File lock access controls Security featuresFile access policies Capabilities Identity-based access controls4 api Page WLI architecture Product overviewApplication API CommandsApplications WLI metadata files WLI database3 .$WLISIGNATURE$ Page Generating keys Key usageUser keys Administrator keysInstalling WLI Installing, removing, and upgradingInstallation requirements Removing WLI Upgrading WLI Page Authorizing administrator keys ConfiguringAuthorizing the recovery key Backing up the WLI database Signing DLKMsRebooting to restricted mode Page Creating a Flac policy Enhancing security with WLISigning an executable binary Creating an Ibac policy Removing a file access policyEnabling DLKMs to load during boot Wlisign -a -k adminpriv /usr/sbin/kcmodule # wlisign -a -k /home/admin1/adminpriv /usr/conf/mod/cissLoading unsigned DLKMs # kcmodule ciss=unusedPage WLI database files Backup and restore considerationsOverview Write protected Policy protected and metadata filesRead/write protected files RecommendationsMetadata files Flac policiesIbac policies Page WLI database HP Serviceguard considerationsAdministration Policy protected files Software distributor issues Troubleshooting and known issuesWLI reinstallation Lost WLI administrator key or passphraseSu root # rm -r /etc/wli Wlisyspolicy -s mode=maintenance -k adminkey# tar -xf /tmp/wlikeydb.tar # kcmodule wli=unused # shutdown -rRelated information Support and other resourcesContacting HP User input Typographic conventionsWebsites Times Page Instructions # make clean# make all # su wliusr1Ibac add and delete program Flac add and delete programIbac add and delete program Page Administration examples Su root # wlisign -a -k adm1.pvt /usr/bin/tar Wlicert -s -c wli.admin1 -o wmd -k adm1.pvtBdf mydir Tar -vtf tartest.tarCat /tmp/.$WLIFSPARMS$ Wlisys -k adm1.pvt -s wmdstoretype=pseudoBprestore -f backuplist Bpbackup -f backuplistConfiguring WLI Quick setup examplesAuthorizing an administrator key Authorizing a user keyFlac policies Testing a Flac policyCreating a Flac policy Enabling a Flac policyIbac policies Removing an Ibac policy Disabling an Ibac policyASM GlossaryPage Index SymbolsIndex
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