Troubleshooting

Table 3-2 Troubleshooting Criteria

Problem

Cannot boot using VGA console.

X11/Motif does not start on the graphics display and the screen remains blank.

No Motif login box is displayed.

Some 2D applications do not run.

OpenGL applications do not work.

Description

The EFI console displays and takes input by default from all connected console devices. However, prior to v8.3–1H1, HP OpenVMS I64 only supports use of serial consoles (or a network console using the server management option).

After booting OpenVMS, no

DECW$SERVER process is observed.

After booting HP OpenVMS I64, DECW$SERVER is running but there is no login box.

Application errors with Bad Window or ColorMap errors.

3D applications fail to run.

Solution

Prior to v8.3–1H1, connect a serial console or setup a network console.

Check the EFI setting for the PRIMARY console (found under boot setup). By default multiple devices will respond as EFI console devices, but only the PRIMARY console will be used by OpenVMS.

Did you install Motif when OpenVMS was installed?

Check console log for incorrect SYSGEN parameters or quotas.

Is a keyboard and mouse connected? Both must be connected when X11/Motif is started. Messages will be displayed on the console for 15 seconds waiting for the devices. Sometimes this can be caused by KVM switches.

Look at the contents of:

SYS$MANAGER:DECW$SERVER_0_ERROR.LOG for possible error messages.

Check for valid Motif license using the command LICENSE LIST.

Check the console log for incorrect SYSGEN parameters or quotas.

Your application may be expecting an 8–bit PsuedoColor default. The HP PCI AMD Radeon 7000 Graphics Adapter defaults to 24–bit TrueColor. Either change the settings or fix the application. See (page 15).

Accelerated 3D operation (OpenGL) is not supported on the Radeon 7000. 3D applications “may” work slower, or may not work at all.

18 HP OpenVMS I64 — Graphics Software Installation and Customization