HP 2830, 2840, 2820 manual Troubleshooting

Page 10

Removing the fuser motor

222

Removing the carousel-engagement motor

223

Removing the air duct and fan

223

Printed circuit assemblies (PCAs)

225

Removing the sub-high-voltage transformer PCA

225

Removing the high-voltage transformer PCA

226

Removing the low-voltage PCA

226

Trays

229

Removing tray 1 (multipurpose tray)

229

Removing optional tray 2 (250-sheet tray)

230

Removing the optional tray 2 pickup roller

233

Replacing the optional tray 2 separation pad

235

6 Troubleshooting

 

Support strategy

238

Troubleshooting process

239

Troubleshooting checklist

239

Control-panel messages

244

Alert and warning messages

244

Critical error messages

253

Clearing jams

256

Media jams occur in the device

256

Tips to avoid media jams

256

Where to look for jams

256

To clear a media jam inside the device

257

To clear output area jams

258

Media jams occur in the automatic document feeder (ADF)

260

To clear a media jam from the automatic document feeder (ADF)

260

Print problems

263

Print quality problems

263

Improving print quality

263

Understanding print-quality settings

263

To temporarily change print-quality settings

263

To change print-quality settings for all future jobs

263

Identifying and correcting print defects

263

Print-quality checklist

264

General print quality issues

265

Solving issues with color documents

271

Media-handling problems

272

Print-media guidelines

272

Solving print-media problems

273

Performance problems

274

Scan problems

276

Solving scanned image problems

276

Scan quality problems

277

Preventing problems

277

Solving scan-quality problems

278

Scan-specific error messages

279

Copy problems

280

Preventing problems

280

viii

ENWW

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Contents HP Color LaserJet 2820/2830/2840 Page HP Color LaserJet 2820/2830/2840 all-in-one Copyright and License Table of contents Installation and operation Maintenance Theory of operationRemoval and replacement 121 Troubleshooting 282 Parts and diagrams 417
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