HP 3510 Resolve print issues, To verify that the product is not paused or offline, Faxes, Offline

Page 43

Take me to the HP Printing Diagnostic Utility download page.

Resolve print issues

NOTE: Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order:

1.Check for error messages on the printer display and resolve them by following the onscreen instructions.

2.If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If your computer is connected to the printer with a wireless connection, confirm that the connection is working.

3.Verify that the product is not paused or offline.

To verify that the product is not paused or offline

a. Depending upon your operating system, do one of the following:

 

•

Windows 7: From the Windows Start menu, click Devices and Printers.

 

•

Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

 

•

Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and

 

 

Faxes.

b.

Either double-click the icon for your product or right-click the icon for your product and select See

 

what’s printing to open the print queue.

c.

On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer

 

Offline.

d.

If you made any changes, try to print again.

4.Verify that the product is set as the default printer.

To verify that the product is set as the default printer

a. Depending upon your operating system, do one of the following:

 

•

Windows 7: From the Windows Start menu, click Devices and Printers.

 

•

Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

 

•

Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and

 

 

Faxes.

b.

Make sure the correct product is set as the default printer.

 

The default printer has a check mark in a black or green circle next to it.

c.

If the wrong product is set as the default printer, right-click the correct product and select Set as

 

Default Printer.

d.

Try using your product again.

5.Restart the print spooler.

To restart the print spooler

a. Depending upon your operating system, do one of the following:

Windows 7

•From the Windows Start menu, click Control Panel, System and Security, and then Administrative Tools.

•Double-click Services.

•Right-click the Print Spooler, and then click Properties.

•On the General tab, next to Startup type, make sure that Automatic is selected.

•If the service is not already running, under Service status, click Start, and then click OK.

Windows Vista

•From the Windows Start menu, click Control Panel, System and Maintenance, Administrative Tools.

•Double-click Services.

•Right-click the Print Spooler service, and then click Properties.

Solve a problem

Unable to print

41

Page 42 Page 44
Image 43
Page 42 Page 44
Contents HP Deskjet 3510 e-All-in-One series Page Contents Index How Do I? Chapter Printer parts Get to know the HP Deskjet 3510 seriesWireless settings Control panel featuresControl panel features Status lights Select Restore to DefaultTo change Auto Power-Off setting Auto Power-OffPrint photos PrintTo print a photo on photo paper To print a document Print documentsTo print envelopes Print Quick FormsPrint envelopes Print Quick FormsPaper loading tips Printer settings tipsTips for print success Ink tipsTo print in Maximum dpi mode Print using the maximum dpiMedia drop-down list, click Photo Paper, Best Quality Print EPrint from anywhere EPrint from anywhereTo ePrint a document from anywhere EPrint from anywhere Recommended papers for printing Paper basicsLoad media Load small-size paper a. Raise the input tray Load envelopes Paper basics Paper basics Copy Copy and scanEasy Copy Scan to a computer More copy featuresPrepare the scan Deskjet 3510 series HP Deskjet 3510 series Tips for copy successScan from the printer control panel Select Scan to ComputerTips for scan success Check the estimated ink levels Work with cartridgesOrder ink supplies Related topics Choose the right cartridgesReplace the cartridges Locate the cartridge number in the Printer SoftwareClose cartridge door Align cartridges Cartridge warranty information Use single-cartridge modePush Button PBC method Wi-Fi Protected Setup WPS requires WPS routerWireless Settings Menu method ConnectivityTo connect the product Traditional wireless connection requires routerChange from a USB connection to a wireless network USB connection non-network connectionConnect a new printer Connect wirelessly to the printer without a routerAdvanced printer management tools for networked printers Change wireless network settingsTips for setting up and using a networked printer Change network settingsAbout cookies Open the embedded Web server via Wireless DirectConnectivity Improve print quality Solve a problem To print a diagnostics page from the printer display To print a diagnostics page from the Printer Software To clean the cartridges from the Printer Software Input tray To clean the cartridges from the printer displayClear a paper jam To clear a paper jamInside of printer Unable to printPrevent paper jams To verify that the product is not paused or offline Resolve print issuesTo verify that the product is set as the default printer Default PrinterPrepare the trays Clear the print carriageClose cartridge door Ink cartridge problemClean the ink cartridge contacts Printer failureHP support NetworkingRegister the product Support process If you have a problem, follow these stepsAdditional warranty options Technical information SpecificationsSystem requirements Copy specifications Environmental specificationsPaper weights Print specificationsEnvironmental product stewardship program Paper use Chemical Substances Regulatory model identification number Regulatory noticesFCC statement France Products with wireless LAN devicesRegulatory wireless statements Technical information Technical information Technical information Index Index
Related manuals
Manual 62 pages 63.96 Kb Manual 2 pages 51.17 Kb
Top Page Image Contents