Customer Support

6 Customer Support

If your printer fails during the warranty period,

•consult HP FIRST facsimile assistance services (U.S. and some countries in Europe and Asia-Pacific)

•contact your authorized HP dealer/distributor

Should you need additional support, call the HP Customer Support Center (in Asia-Pacific and the U.S.) or the European Customer Support Center. See the next few pages.

If your printer fails after the warranty period, contact your authorized HP dealer/distributor. For U.S. customers, chargeable phone assistance is available. For details, see “Telephone Support After Warranty”.

There are no user serviceable parts inside the printer.

Information by FAX or Pre-recorded Messages

HP FIRST (FAX Information Retrieval Support Technology) provides 24-hour, toll-free answers to the most common questions about your printer. This FAX service also provides:

•software application notes

•data sheets and lists of supported software and hardware

•printer driver update request forms

Simply dial the HP FIRST number from a touch tone telephone or Group 3 facsimile machine and follow the voice prompts that guide you to select an index of available support and product documents.

U.S	(800) 333-1917

In the U.S., for pre-recorded help messages call HP Audio Tips at (800) 333-1917. This is also a toll-free, 24-hour service.

For customers in Europe:
U.K	0800 96 02 71
For service in English outside U.K	(31) 20 681 5792
Netherlands	06 02 22 420
Belgium	078 11 19 06
Belgium (French)	078 11 70 43
Denmark	800 10 453
Germany	0130 810061
Finland	9800 13 134
France	05 905900
Norway	800 11 319
Sweden	020 795 743
Switzerland (German)	155 1527
Switzerland (French)	155 1526
Austria	0660 8128
For customers in Asia-Pacific:
Australia	(03) 9272 2627
China	(010) 505 5280
New Zealand	(09) 356 6642
Hong Kong	2506 2422
India	(011) 622 6420
Korea	(02) 769 0543
Singapore	65 291 7951
Taiwan	(02) 719 5589