HP CP6015de manual Solve problems

Page 13

Left cover

334

Pickup unit (middle cassette)

335

Pickup unit (lower cassette)

336

Pickup unit (upper cassette)

336

Input tray is not attached

336

Input tray is attached

337

Auto-close unit

339

Pickup motor

339

Paper-feeder driver PCA

339

7 Solve problems

 

Troubleshooting process

342

Determine the problem source

342

Pre-troubleshooting checklist

342

Troubleshooting checklist

343

Troubleshooting flowchart

344

Power subsystem

345

Power-on checks

345

Power-on troubleshooting overview

345

Tools for troubleshooting

347

Internal print-quality test pages

347

Diagnostics page

347

Configuration pages

348

Configuration page

348

HP embedded Jetdirect page

350

Embedded protocol page

351

Finding important information on the configuration pages

352

Solve performance problems

353

Solve connectivity problems

354

Solve direct-connect problems

354

Solve network connectivity problems

354

Solve network printing problems

354

Verify communication over the network

355

Control-panel message types

356

Control-panel messages

357

Event log messages

422

Print an event log

422

Show an event log

422

Sample event log

423

Clear the event log

423

Event log message

424

Paper-handling problems

428

Jams

428

ENWW

xi

Image 13
Contents HP Color LaserJet CP6015 Series Printers Page HP Color LaserJet CP6015 Series Printers Copyright and License Table of contents Manage and maintain the product Paper and print mediaTheory of operation 116 Removal and replacement 190 249 305 Solve problems 476 Iptu Output accessories and intermediate paper-transfer unit Iptu 599 664 PCA Parts and diagramsAppendix B Product specifications Appendix a Service and supportAppendix C Regulatory information 1005 Enww List of tables Causes and solutions for fuser delivery delay jams 433 748 835 List of figures 48 Paper-feeder pickup and feed operation 182 26 Remove the low-voltage power supply unit 225 68 Remove the print-cartridge driver PCA 2 255 113 Remove the duplexing reverse unit 290 156 Remove the lower-rear cover 1 321 36 3 x 500-sheet input-tray sensor locations 1 523 11 Paper path for sizes other than A4, B5, or LTR 589 46 Components of the stacker unit control system 1 610 95 Power supply route for the booklet maker unit 638 133 Remove entrance lower-guide assembly 1 668 181 Remove the saddle-stapler assembly 699 229 Remove the paper-folding roller 1 732 17 Printer multi-purpose paper-pickup assembly 816 33 Intermediate-feed lower-guide assembly 852