HP 5L (C3941A) manual Service and Error Messages 1

Page 130

Service and Error Messages

Service errors prevent further printer operation until some action is taken. When there is a service error, all of the lights will turn on in a steady state. Press and hold the Front Panel Button to see a pattern in the lights. (The error will only be displayed as long as this button is pressed.) Use Table 7-4, “Service and Error Messages,” to identify what type of service error has occurred.

Table 7-4				Service and Error Messages (1 of 3)

		LEDs		Description		Recommended Action

			ROM/RAM Error. An error was found with			1. Power-cycle the printer by unplugging the printer
			the ROM or RAM. The printer believes that			and plugging it back in. If this doesn’t clear the error:
			the ROM is corrupted or an error has been
			the ROM is corrupted or an error has been
			found in the RAM.			2. Unplug the printer, remove any optional memory,


						then power the printer back on. If the message
						then power the printer back on. If the message
						clears, replace the memory card.
						clears, replace the memory card.
						3. Replace the Formatter PCA.

			Fuser Error. This indicates a fusing			1. Unplug the printer for 10 minutes or more.
			assembly malfunction.			2. Verify that the fuser connector is firmly seated in
			assembly malfunction.

						J102 of the DC Controller PCA and that the


						thermistor connector (left of fusing assembly) is
						thermistor connector (left of fusing assembly) is
						seated into both the printer chassis and J206 of the
						seated into both the printer chassis and J206 of the
						DC Controller PCA.
						3. Remove the connector from J102 of the DC
						Controller. (See Figure 6-13.) Measure the
						resistance between pins one and two of the cable.
						(This procedure will measure the continuity of the
						ceramic heating element.) Normal resistance is 30
						ohms +/- 10 ohms. If no resistance is measured,
						replace the heating element.
						4. Remove the thermistor (temperature feedback)
						connector. (See Figure 7-3.) Measure the resistance
						between pins one and two. Normal resistance is
						440K ohms +/- 30K at 20 degrees C. If the resistance
						is not measured replace the heating element.
						5. If the resistance readings are correct, yet the error
						persists, replace the DC Controller.

7-10 Troubleshooting

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Contents HP LaserJet 5L C3941A Warranty Conventions Chapter Descriptions Product InformationList of Figures Figure B-1 Vcci Statement Japan List of Tables Viii Contents Product InformationProduct Information Paper Capacities and Sizes Printer FeaturesPrinter Features Paper Capacities and SizesModel and Serial IdentificationHP LaserJet 5L Model and Serial Numbers Electrical Specifications SpecificationsPerformance Specifications Category SpecificationProduct Overview Front/Side Views of the PrinterFront Door Assemblies Back View of the Printer Ordering Parts Service ApproachParts Exchange Program Ordering ConsumablesRelated Documentation DescriptionTechnical Assistance HP CompuServe ForumCustomer Support Center Assist Line Customer Information Centers North America OnlyNorth American Response Center Warranty Warranty ExclusionsWarranty Limitations Voltage ConversionsSite Requirements Site Requirements Environmental Requirements Site RequirementsOperating Environment Operating StorageDescription Dimension Printer Space Requirements Printer DimensionsPrinter Space Requirements Storage Conditions HP C3906A Toner CartridgeStoring Opened Toner Cartridges Toner Cartridge Handling Suggestions Toner Cartridge DistributionInstallation and Configuration Installation and Configuration Choose the best location Unpacking and InstallationCheck package contents Unpack the printerInstall printing software Install the toner cartridgeAttach the power cord Load paperHost-Based Printer Driver Minimum System RequirementsHost-Based Printer Settings Host-Based Printer Settings OptionsPCL Printer Driver Host-Based Printing StatusPCL Printer Settings PCL Printer Settings OptionsUsing Host-Based and PCL Drivers Together PCL Printing StatusUsing the Control Panel Control Panel LayoutLED Lights Indicator Lights 1When this Indicator It means this Do thisIndicator Lights 2 Hardware Error There is anFront Panel Button Usage Front Panel ButtonFunction Action Lights Result Printing a Self-Test Self-testContinuous Self Test Printing an Engine Test Engine Test ButtonResetting the Printer To Reset the PrinterInstallation and Configuration Printer Maintenance Printer Maintenance Life Expectancy of Consumables Life Expectancy of ConsumablesDescription Est Life Remarks Pgs Saving Toner with EconoMode Toner Cartridge LifeFive Percent Text Coverage Refilled Toner Cartridges Recycling Toner CartridgesCleaning the Printer Cleaning Printer Components Cleaning Printer ComponentsCleaning Spilled Toner Functional Overview Functional Overview Printer Functional Block Diagram Basic Printer FunctionsDC Controller/Power System DC Controller LoadsPrint Engine Control System Laser and Scanner DrivePower System on DC Controller PCA AC Power DistributionHigh Voltage Power Distribution Read Only Memory ROM Random Access Memory RAMFormatter System Parallel InterfaceResolution Enhancement REt Control PanelEconoMode EconoMode vs Normal ModeMemory Enhancement technology MEt Protect Enhanced I/OPJL Overview Image Formation Block Diagram Image Formation SystemDrum Conditioning Drum CleaningToner Cartridge Image WritingImage Developing Image FusingImage Transferring Paper Feed System Simplified Paper Path Solenoid and Sensors Solenoid and Photosensors Name DescriptionPaper Jam Detection Printer Timing Refer to Timing Diagram on the nextBasic Sequence of Operation Period Timing PurposeGeneral Timing Diagram Removal and Replacement Removal and Replacement Removal and Replacement Strategy Required Tools Phillips and Posidriv screwdriversInstalling Memory Cards Dram Back Cover Covers and DoorsBack Cover Removal 1 Back Cover Removal 2 EP Door Assembly EP Door Assembly RemovalMemory Door Memory Door RemovalMain Cover and Paper Input Assembly Main Cover and Paper Input Assembly RemovalInternal Assemblies Control Panel RemovalExit Roller Assembly Exit Roller RemovalDelivery Assembly Delivery Assembly Removal 1Delivery Assembly Removal 2 Fuser Pressure Plate Fuser Pressure Plate RemovalFuser Pressure Plate Replacement Heating Element Heating Element Removal 1Heating Element Removal 2 Heating Element Removal 3 Pressure Roller Pressure Roller RemovalFace-Up/Face-Down Lever Replacement Face-Up/Face-Down LeverFuser Exit Roller Assembly Fuser Exit Roller RemovalPaper Exit Sensor Flag Replacement Paper Exit Sensor FlagLaser/Scanner Assembly Removal Laser/Scanner AssemblyTop Assemblies Solenoid Solenoid Removal 1Solenoid Removal 2 Pickup Roller Assembly Pickup Roller Assembly Removal 1Pickup Roller Assembly Removal 2 To reinstall Paper Pickup Roller Assembly Replacement Inside/Front ViewPaper Feed Frame Paper Feed Frame RemovalPaper Feed Frame Removal 1 Paper Feed Frame Removal 2 Transfer Roller Guide & Transfer Roller Kick Plate Kick Plate RemovalKick Plate Spring Replacement Separation Pad Separation Pad RemovalSubpads Subpad RemovalFeed Assembly Feed Assembly Removal 1Feed Assembly Removal 2 Feed Assembly Removal 3 Memory Door Guide Bottom AssembliesMemory Door Guide Removal Motor Motor RemovalDC Controller DC Controller Removal 1DC Controller Removal 2 DC Controller Removal 3 Formatter PCA Formatter Board RemovalTroubleshooting Troubleshooting General Troubleshooting Flowchart StartExit Paper Path and Components Paper Path and ComponentsDC Controller Diagram DC Controller PCA ComponentsPrinter Error Troubleshooting Priority of ErrorsPrinter Status Messages 1 Printer Status MessagesLEDs Description Recommended Action Unclearable Error Printer Status Messages 2Service and Error Messages Service and Error Messages 1Beam Error. There are a number of causes Service and Error Messages 3 Formatter ErrorImage Formation Troubleshooting Check the Toner CartridgeImage Defect Examples Faded PrintVertical Lines Character Voids Dropouts Blank Page Occasional White Horizontal Line Distorted Image or BD Failure Engine Test Troubleshooting ChecksEngine Test Half-Self Test Functional Check Drum Rotation Functional Check Toner Cartridge High Voltage Connection Points 1 High-Voltage Power Supply CheckHigh-Voltage Power Supply Check Checks ActionToner Cartridge High Voltage Connection Points 2 Paper Curl Paper Curl TroubleshootingPossible Cause Recommended Action Paper Path Check Troubleshooting ToolsOverriding PS204 Repetitive Image Defect Ruler Repetitive Image Defect RulerMain Wiring Diagram TroubleshootingConnector Signal Name Remarks Cable PinoutsDosns Troubleshooting Parts and Diagrams Parts and Diagrams How to Use the Part Lists and Diagrams Parts and cannot be ordered through SMO Accessories and Supplies Accessories and SuppliesProduct Number Description Common Hardware Example DescriptionMajor Assembly Locations Covers and Doors Description Internal Components 1 Qty Description Internal Components 2 Parts and Diagrams Internal Components 3 Parts and Diagrams DC Controller/Formatter and Cables ECU Case Connector Cable LengthInches Pickup Roller Assembly Parts and Diagrams Feed Assembly RG5-1942-000CN Feed Assembly RB1-7226-000CN Idler Roller Separation Guide Assembly Parts and Diagrams Delivery Assembly Parts and Diagrams Parts and Diagrams Parts Index Alphabetical Parts List Parts IndexParts Index A-3 Parts Index Parts Index A-5 Table A-2 Numerical Parts Index Numerical Parts List Table A-2Parts Index Parts Index A-9 Parts Index Laser Safety U.S.A Regulatory InformationLaser Statement Finland Toner Safety Ozone EmissionVcci Statement Japan FCC Statement Class BVcci Statement Japan Index HP AUDIO-TIPSIndex-2 Index-3 Index-4