Service and Support

QuickSpecs

HP Basic Power Distribution Units

HP Care Pack Services Care Pack services provide a range of life cycle support options that let you choose the service levels that meet your business requirements, from basic to mission-critical.

A full range of HP Care Pack hardware and software services are available including:

Installation and start up Education courses

Extended onsite hardware coverage hours from same business day 13 hours, 5 day to 24 hours, 7 days call window with options including 4-hour response or 6-hour Call To Repair Comprehensive range of software technical support for Microsoft, Linux, ProLiant Essentials and VMWare-based IT solutions helping to deliver high level of application availability. Response times range from 30 mins for critical problems to 2 hours.

System Management, Performance Services and Mission Critical Support Solution

NOTE: For more information on HP Care Pack services, contact any of our worldwide sales offices or

resellers or visit our worldwide Web site on the internet at: http://www.hp.com/hps/carepack

NOTE: For more complete information on HP Services offerings, customers and resellers, please visit us at: http://www.hp.com/hps

NOTE: Additional information regarding worldwide limited warranty and technical support is available at: http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html

DA - 14557 North America — Version 7 — October 1, 2013

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