HP RP7 7800 manual Troubleshooting, Solving Common Problems, Problem Solution

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A Troubleshooting

Solving Common Problems

The following table lists possible problems and recommended solutions.

Problem

Solution

 

 

Scanner does not power up.

Ensure that the POS computer is powered on.

 

Ensure that the scan module is properly connected to the USB port

 

of the terminal monitor. If the scan module is attached to a

 

standalone monitor, ensure the monitor USB cable is properly

 

connected to the host.

 

Reposition the scan module to a different USB port.

 

If still not working, swap out with a different or new scan module.

 

 

Top light on scanner is flashing.

Reader may be indicating that the scanner is currently disabled.

 

1.

Enable through host command.

 

2.

Connect with Configuration Utility and change interface.

 

 

Scanner does not read barcodes (scanner emits a

Try scanning a different product barcode.

target cross hair but there is no green dot or single

Clean the front window on the scanner if it is dirty.

beep when reading a barcode).

 

 

 

Check the front window on the scanner. If it is heavily damaged,

 

replace the scanner.

 

Determine the symbology type and ensure the symbology is

 

enabled.

 

 

Scanner emits a target cross, emits a green dot, and

Reset the Interface option: USB Com or USB Keyboard Wedge

emits a single beep when reading a barcode but does

 

 

not transmit data to the host.

If interface = USB Com, open a comport emulator and

 

determine in Device Manager the correct comport number.

 

 

 

If interface = USB Keyboard Wedge, open a generic text editor

 

 

such as Notepad, Microsoft Word or Command prompt.

 

 

 

Online Technical Support

For the online access to technical support information, self-solve tools, online assistance, community forums or IT experts, broad multi-vendor knowledge base, monitoring and diagnostic tools, go to http://www.hp.com/support.

Preparing to Call Technical Support

If you can not solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call:

If the product is connected to an HP POS computer, provide the serial number of the POS computer

Purchase date on invoice

14 Appendix A Troubleshooting

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Contents HP Retail Integrated Barcode Scanner First Edition June Document Part Number About This Guide Iv About This Guide Table of contents LED and Beeper Indications Error Codes Quick Setup Opos DriverCarriage Return 6Set Global Suffix10Exit Programming Mode TabVolume 16Exit Global Suffix Mode22 Medium Product Features HP Retail Integrated Barcode ScannerSafety and Maintenance Ergonomic RecommendationsSetting Up and Using the Scanner Using the ScannerConfiguring the Interface USB-COMCountry Mode Using Programming Bar Codes Configure Other SettingsResetting Standard Product Defaults Programming the ScannerGood Read Green Spot Duration Reading ParametersAiming System Operating Modes Problem Solution TroubleshootingSolving Common Problems Page Technical Specifications Physical CharacteristicsElectrical Characteristics Performance CharacteristicsDepth of Field Typical1 Symbology SR typical Decode Capability 1D Bar CodesUser Environment RegulatoryBeeper Indicator DescriptionLED and Beeper Indications Error Codes Number of LED Flashes/Beeps Error Corrective ActionProduct Labeling Aiming SystemAgency Regulatory Notices Federal Communications Commission NoticeModifications CablesCanadian Notice Avis CanadienEuropean Union Regulatory Notice Japanese NoticeKorean Notice Laser Compliance Product Environmental Notices Materials DisposalSJ/T11363-2006 
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RP7 7800 specifications

The HP RP7 7800 is a versatile and robust retail solution, designed to meet the demands of modern businesses in various sectors, including hospitality, retail, and other fast-paced environments. This all-in-one system combines advanced technology and a user-friendly design, making it an ideal choice for businesses seeking efficiency and reliability.

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Overall, the HP RP7 7800 is an exceptional choice for businesses looking to enhance their operations with a powerful, reliable, and flexible all-in-one retail solution. With its combination of performance, durability, and modern design, it meets the needs of various industries, making it a valuable asset for any forward-thinking business.