Remote diagnostics and repair

					00
With	the HP Compaq				dc77		p
	the HP Compaq						p
		with Intel		vPro
armed		with Intel		vPro		out the
armed			you can put			out the
Technology,			you can put					.
Technology,								.
fire BEFORE			the call for				help
			the call for

The HP Compaq dc7700p with built-in Intel vPro Technology sends a policy-based alert to the IT Management Console.

Before the user can even make that help desk call, the IT department is working on the problem using remote hardware-based diagnostic and repair capabilities including:

•Remote Boot: Integrated drive electronics redirect (IDE-R), allows authorized technicians to change the PC's boot device to a standard image.

•Console Redirection: Provided through serial over LAN (SOL), where technician can note problems with the boot process as the BIOS, OS and drivers attempt to load.

•Issue Identification and Resolution: Replacement drivers or missing .DLL files can be pushed down-the-wire to bring the PC back into a managed state.

•System Re-imaging: Quickly restore PCs by pushing existing images out remotely.

Use the HP Compaq dc7700p with Intel vPro Technology to:

•Significantly reduce on-site service calls for problem resolution

•Remotely repair PCs even if user OS and applications are infected

•Increase end-user productivity through less PC downtime

•Free up IT resources for additional projects