HP Essential Troubleshooting for Printers: Common Issues and Solutions

printing problems

Problem	Possible cause	Solution
Photo paper does not	The photo tray is not	Engage the photo tray by moving
feed into the printer	engaged.	the photo tray slider away from
correctly		you until it stops against the edge
		of the paper.
	You are in an extremely	Try the following:
	high or low humidity	• Insert the photo paper as far as
	environment.	it will go into the photo tray.
		• Load one sheet of photo paper
		at a time.
Paper does not feed	There may be too much	Remove some paper from the IN
into the printer	paper loaded in the IN	tray and try printing again.
correctly.	tray.
OR
	The paper guides may	Make sure that the paper width
Paper does not come
	not be adjusted	guide and the paper length guide
out of the printer
	correctly.	fit close to the edges of the paper
correctly.
		without bending the paper.
	The paper may be too	See the specifications section of
	thin or too thick.	the HP Photosmart Printer Help for
		supported paper weights.
	The paper may be	Try using different paper.
	wrinkled or bent.
No page came out of	The printer needs	Check the computer monitor or
the printer.	attention.	camera LCD for instructions.
(continued on next
	Power may be off or	Try the following:
page)
	there may be a loose	• Make sure the power is on.
	connection.	• Make sure the power cord is
		securely connected.
	You may not have any	Check that paper is loaded
	paper in the paper tray.	correctly in the paper tray. See
		paper information on page 6 for
		paper loading instructions.
	The printer’s top cover	Close the printer’s top cover.
	may be open.

28 basics guide