Using Your Headset Troubleshooting, Smart Button

USING YOUR HEADSET

TROUBLESHOOTING

Adjusting Volume

To increase listening volume, press the upper end (+) of the volume button. To decrease listening volume, press the lower end (-).

To adjust the listen or speak volume of the softphone, please refer to the softphone user documentation.

To adjust the listen or speak volume of the audio device on the computer, use the Sound and Audio Device section on the control panel.

Muting a Call

During a call, briefly press the mute button to mute the microphone. When muted, the Mute LED will be lit.

To unmute press the button again.

Smart Button

PerSonoCall allows you to choose an application to launch automatically using the Smart Button feature.

Go to options in PerSonoCall, check the Smart Button box on the Basic Option tab and browse to choose the application you want to launch. Pressing the Mute Button for 2 seconds will automatically launch that application.

NOTE: Mute is not activated if the button is held for more than 2 seconds.

Problem

My headset does not work with the DA45 I am using on my PC. (I cannot answer or disconnect from the headset call button).

I cannot hear caller.

Callers cannot hear me.

Sound in headset is distorted. I can hear echo in headset.

The other headset I was using to listen to music does not work any more.

My headset stops responding to button presses.

Solution

•Check compatibility list on www.plantronics.com/ personocall to ensure your softphone is compatible for remote answer and disconnect

•When a PC goes into standby or hibernation, the USB adapter is no longer powered on. Be sure your PC is in an active state.

•Be sure PerSonoCall software is installed and running.

•The USB adapter is not set as the default audio device. Use the Audio settings in Windows under Sounds and Audio Devices to select “DA45 Adapter” as the audio device.

•Listening volume is too low. Press the volume up button on the headset.

•Headset is muted. Press the mute button on headset to unmute the microphone.

•Headset microphone boom aligned incorrectly. Align the headset boom with your mouth.

•The USB adapter is not set as the default

voice device. Use the Voice settings in Windows under Sounds and Voice Devices to

select “DA45 Adapter” as the voice device.

•Lower the listen volume on your softphone until the distortion disappears.

•Adjust volume on headset.

•The USB adapter will set itself as the default audio device in Windows. Use the Audio settings in Windows under Sounds and Audio Devices to change the device used for audio.

•When a PC goes into standby or hibernation, the USB adapter no longer is powered on. Be sure your PC is in an active state.

DA45 specifications

Plantronics DA45 is a sophisticated and versatile headset adapter designed to enhance the communication experience in various workplace environments. It is particularly suitable for professionals in call centers and office settings, where clear audio is paramount for effective dialogue. The DA45 serves as a bridge between traditional telephony and modern USB connectivity, allowing users to connect their headsets to different communication platforms seamlessly.

One of the main features of the Plantronics DA45 is its compatibility with a wide range of Plantronics headsets. This flexibility ensures that users can choose the model that best fits their needs, whether they prefer over-the-ear, on-ear, or around-the-neck styles. The DA45 Multi-Device Adapter allows for dual connectivity with both PC and desk phones, making it an ideal solution for those who navigate multiple communication channels.

The DA45 utilizes outstanding audio technologies, including noise cancellation and wideband audio, which enhance sound clarity and reduce background noises during calls. This is particularly beneficial in noisy environments, enabling clearer conversations and improving overall call quality. Additionally, the DA45 includes a built-in answer/end call button, allowing users to manage calls easily without the need to reach for their phones or computers.

Another key characteristic of the DA45 is its lightweight and ergonomic design, which provides comfort during prolonged use. The device supports an extensive talk time, further ensuring that users do not face interruptions due to battery life limitations. It also features an adjustable volume control to accommodate individual user preferences.

In terms of installation, the Plantronics DA45 is plug-and-play, making it incredibly user-friendly. Users can quickly connect the adapter to their favorite communication devices without needing extensive technical knowledge. The device is also designed for durability, providing a reliable solution that withstands daily wear and tear.

Overall, the Plantronics DA45 stands out as a robust headset adapter that combines functionality, compatibility, and audio excellence, making it a valuable addition to the toolkit of any professional reliant on clear communication in their day-to-day tasks. Whether for virtual meetings or customer service interactions, the DA45 remains an appealing choice for enhancing the audio experience in modern workspaces.