HP Laptop Model 1019au: Common Troubleshooting Solutions
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7 Troubleshooting

The following sections describe several common issues and resolutions.

The optical disc tray does not open

1.Insert the end of a paper clip (1) into the release access in the front bezel of the drive.

2.Press in gently on the paper clip until the disc tray is released, and then pull out the tray (2) until it stops.

3.Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.

NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it.

4.Close the disc tray and place the disc in a protective case.

18 Chapter 7 Troubleshooting

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Contents Multimedia Product notice Table of contents Index Multimedia features Identifying your multimedia componentsMultimedia features Using the multimedia buttons Adjusting the volumeClick the Notification Area tab Using HP MediaSmart software Multimedia softwareUsing other preinstalled multimedia software Installing multimedia software from a discChecking your audio functions Connecting external audio devicesAudio Select Start Control Panel Click Hardware and SoundSelect Start All Programs Accessories Sound Recorder Connecting an external monitor or projector VideoOptical drive Identifying the installed optical driveUsing optical discs Select Start ComputerSelecting the right disc DVD±RW/RPlaying an optical disc DVD±R discsPage Configuring AutoPlay Watching a movieCreating burning a CD or DVD Changing DVD region settingsSelect Start Computer System properties Removing an optical disc Webcam Troubleshooting Optical disc tray does not openComputer does not detect the optical drive Disc does not playDVD movie stops, skips, or plays erratically Disc does not play automaticallySet Colors to Medium 16 bit DVD movie is not visible on an external display Click Security & Updates Select Start All Programs HP HP UpdatePage Index DVDWebcam 2 webcam light 2 webcam, using Index
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tx2-1030cm, tx2-1051xx, t03au, tx2-1020ca, t04au specifications

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