Plantronics Headset System manual Wall outlet, Jack and it is pushed in firmly, Environment, See

Page 10

Problem

I plugged everything in but the lights won’t come on.

My headset does not work with the base unit.

Callers cannot hear me.

Solution

• Check that the AC charger jack is connected to the base unit.

• Check that the AC charger is securely connected to a working

wall outlet.

• Check that the AC charger is the model supplied by Plantronics.

• Check that the phone is connected to the base unit’s phone cord

jack and it is pushed in firmly.

• Check that the phone handset is connected to the base’s phone

handset jack and it is pushed in firmly.

• Headset may be out of range of the base. Move closer to base

unit until headset is within range. Range varies with office

environment.

• Headset battery is dead. Recharge the battery by placing the

headset in the headset charging cradle. See page 9.

• Listening volume too low. Press the volume up button on the

headset. If the volume is still too low, select another listening

volume major adjust switch setting. See page 14.

• Incorrect configuration dial setting for your phone. Try other

configuration dial settings on the base unit. Ensure the selected

number is in line with the position indicator. See page 13.

• You may have to resubscribe your headset with the base. See

page 10.

• Headset is muted. Press the mute button on headset to unmute

the microphone. See page 15.

• Improper positioning of voice tube or noise-canceling

microphone. Try various other positions.

• Voice tube may be clogged (voice tube models only). Remove

Problem

Sound in handset is distorted/hear echo in handset.

I can hear too much

background conversation, noise or sidetone.

People I talk to can hear a buzz in the background.

Battery talk time performance is significantly degraded even after a full recharge.

Solution

•Reduce speaking volume by changing the speaking volume major adjust switch setting. See page 15.

•Point microphone towards your chin.

•Listening volume too high on phone. If your phone has a handset volume control, lower this until the distortion disappears.

•If the distortion is still present, lower the listening volume adjust button on the headset. If the distortion persists, select another listening volume major adjust switch setting. See page 14.

•Base is too close to computer or phone. See page 9 for proper positioning.

•System needs to be reset. Perform system reset as described on page 20.

Speaking volume is too high. Lower the speaking volume by adjusting the speaking volume minor adjust buttons on the base. If the volume is still too high, select another speaking volume major adjust setting. See page 15.

•Move the SupraPlus Wireless base further away from your phone.

•AC charger is plugged into a power strip. Plug the AC charger into the wall directly.

•Picking up another radio frequency. Call the Plantronics Technical Assistance Center for an RF filter.

Battery is going bad. Replace the battery with a new battery pack. See page 21.

Ican hear a dial tone in more than one configuration position.

Icannot hear a dial tone in any configuration position.

I cannot hear

caller/dial tone.

voice tube and test to see if callers can hear you without it. If

they can, then replace the clogged voice tube. See page 20.

• Speak volume is too low. Increase the speaking volume by

adjusting the speaking volume minor adjust buttons on the

base unit as described on page 15. If the volume is still too low,

select another speaking volume major adjust setting as

described on page 15.

• Incorrect configuration dial setting for your phone. Try other

configuration dial settings on the base unit. Ensure the selected

number is in line with the position indicator. See page 13.

Phone will work in more than one configuration dial position. Use the

position that sounds best to you and the person you call.

• Check that the phone is connected to the base’s phone cord jack.

See page 6.

• Check that the phone handset is connected to the base’s phone

handset jack. See page 6.

• Check that all cords and jacks are connected correctly.

• Check that the base has power (red indicator light) and the headset

battery is fully charged.

• Try other phone configuration dial settings on the base unit. Ensure

the selected number is in line with the position indicator. See page 13.

• Ensure you are in headset mode. Press the call control button to

select correct mode. The talk indicator light on the base is green.

The call is dropped. (Talk indicator on the headset and base will not be illuminated.)

Ihear static that does not allow me to communicate.

Ihear beeps in the headset.

Handset lifter is installed but does not lift handset.

My handset lifter operates every time I remove or replace my headset in the base unit.

Headset lost subscription. Try to reset the system. See page 20. If this does not work, try the resubscription procedure on page 10.

•Link to headset is lost. Try to reestablish a link by pressing the call control button.

•Unplug the AC charger from the base for 5 seconds, then plug back in.

•Reset the whole system as described on page 20.

•One beep every 10 seconds is caused by a low battery warning. Recharge battery by returning it to the base charge cradle for one to three hours until charge light stays lit or quits blinking.

•Two beeps is an out of range warning. Move closer to the base.

•Three rapid beeps every 30 seconds indicates your mute is on. Press the mute button once to turn mute off.

•When an optional lifter is connected, three repetitive beeps indicate a call is coming into the headset. Press the call control button on the headset to answer the call.

Be sure the handset lifter power cord is firmly pushed into the handset lifter jack on the base.

IntelliStand is enabled. To disable the handset lifter, move the IntelliStand switch to position .

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Contents SupraPlus Wireless Package Contents Base Bottom View Base Top View FrontRear HeadsetComplete See a for detailed locationChargeto continue setup Position. Amber charge indicatorAmber when fully charged Light on base will flash whileEnable Disable To first test proper set up of the handset lifter With Handset Lifter OptionalIncremental adjustments Minor Adjust Major AdjustHeadset Mute Key Feature Action Tone Action LightImproper positioning of voice tube or noise-canceling Volume major adjust switch setting. SeeNumber is in line with the position indicator. See Select another speaking volume major adjust setting asUse fingernail to lift off and flip open battery door Ringer Microphone Extender ArmFor Nortel i2004 phones only Limited Warranty Encinal Street Santa Cruz, CA 95060 USA Tel 800

Headset System specifications

Plantronics, a well-known name in audio and communications solutions, offers a cutting-edge headset system that has redefined the way professionals engage in audio communication. The Plantronics headset system is designed with advanced features and technologies, focusing on delivering high-quality sound, comfort, and connectivity.

One of the main features of the Plantronics headset system is its exceptional sound quality, which is attributed to its high-definition audio technology. This technology ensures clear, crisp calls, allowing users to communicate effectively without background noise interference. The system incorporates noise-canceling microphones that filter out ambient sounds, making it ideal for open office environments or while commuting.

The ergonomics of the Plantronics headset system cannot be overlooked. These headsets are designed for all-day comfort, featuring lightweight materials and plush ear cushions that reduce pressure on the ears. Adjustable headbands cater to different head sizes, ensuring a secure fit. Whether it's a long conference call or casual listening, users can rely on the comfort provided by these headsets.

Connectivity is another significant aspect of the Plantronics headset system. Many models come equipped with Bluetooth technology, allowing for seamless pairing with various devices, including smartphones, tablets, and computers. This wireless feature provides freedom of movement without the hassle of tangled cords, enhancing the user experience.

Moreover, the Plantronics headset system is compatible with multiple platforms, including major communication software such as Microsoft Teams, Zoom, and Webex. This compatibility makes it a versatile choice for professionals who frequently switch between different communication tools.

The battery life of Plantronics headsets is impressive, with some models offering up to 20 hours of talk time on a single charge. This extended battery life ensures that users can remain connected throughout the day without the need for frequent recharging.

In terms of durability, Plantronics headsets are built to last, constructed with robust materials that withstand daily wear and tear. This characteristic is especially important for corporate environments where headsets are used extensively.

In summary, the Plantronics headset system is an excellent choice for professionals seeking a reliable and high-quality audio solution. With features like high-definition audio, noise-canceling technology, comfort-focused design, seamless connectivity, compatibility with popular platforms, long battery life, and durability, Plantronics headsets stand out as a leading option in the market.
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