Flowchart 2.1-Initial Troubleshooting | HP V6401AU, V6410CA, V6403AU

Troubleshooting

Flowchart 2.1—Initial Troubleshooting

Begin

troubleshooting.

Is there power?

Go to

“Flowchart

2.2—No Power,

Part 1.”

Beeps,	Check
Beeps,	LED board,
LEDs, or error	LED board,		N
LEDs, or error	speaker
messages?	speaker
messages?	connections.			Go to
Y	connections.
		All drives
		All drives		“Flowchart
		working?		2.17—Nonfunc-
N		Y		tioning Device.”
N
	Go to
Is there video?	Go to
Is there video?	“Flowchart		N	Go to
(no boot)	2.6—No Video,			Go to
(no boot)	2.6—No Video,			“Flowchart
	Part 1.”			“Flowchart
Y	Part 1.”	Keyboard/		2.18—Nonfunc-
		Keyboard/		2.18—Nonfunc-
		pointing		tioning Keyboard”
		device		or “Flowchart
N		working?		2.19—Nonfunc-
	Go to	Y		tioning Pointing
Is the OS	Go to			Device.”
	“Flowchart			Device.”
	“Flowchart
loading?	2.9—No Operating		N
	System (OS)			Go to
Y	Loading.”	Connecting		Go to
Y	Loading.”	Connecting		“Flowchart
		to network		2.20—No
		or modem?		2.20—No
N		or modem?		Network/Modem
				Network/Modem
		Y		Connection.”
	Go to	Y		Connection.”
Is there	Go to
Is there	“Flowchart
sound?	2.15—No Audio,
Y	Part 1.”	End
Y

Maintenance and Service Guide

2–17

V6400, V6415CA, V6401XX, V6401AU, V6420US specifications

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