HP CQ20 manual Disc does not play automatically, DVD movie stops, skips, or plays erratically

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The playback window in the multimedia program may close. To return to playing the disc, click the Play button in your multimedia program to restart the disc. In rare cases, you may need to exit the program and then restart it.

Increase system resources:

Turn off external devices, such as printers and scanners. This practice frees up valuable system resources and results in better playback performance.

Change desktop color properties. Because the human eye cannot easily tell the difference between colors beyond 16 bits, you should not notice any loss of color while watching a movie if you lower system color properties to 16-bit color, as follows:

1.Right-click on a blank area of the computer desktop, and select Personalize > Display Settings.

2.Set Colors to Medium (16 bit), if this setting is not already selected.

A disc does not play automatically

1.Click Start and type autoplay in the Start Search box.

As you type, search results are listed in the pane above the box.

2.In the results pane, click Autoplay. If prompted by User Account Control, click Continue.

3.Select the check box for Use AutoPlay for all media and devices, and then click Save. A CD or DVD should now start automatically when it is inserted into the optical drive.

A DVD movie stops, skips, or plays erratically

Check to be sure the disc is not scratched or damaged.

Clean the disc.

Conserve system resources by trying the following suggestions:

Log off the Internet.

Change the color properties of the desktop:

1.Right-click on a blank area of the computer desktop, and select Personalize > Display Settings.

2.Set Colors to Medium (16 bit), if this setting is not already selected.

Disconnect external devices, such as a printer, scanner, camera, or handheld device.

A disc does not play automatically 29

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Contents Multimedia First Edition July Document Part Number Product notice Iv Product notice Table of contents Webcam select models only Multimedia features Component Description Identifying your multimedia componentsUsing the media button Click the Notification Area tab Adjusting the volumeUsing the media activity hotkeys Using the media activity functionsMultimedia software Using QuickPlay softwareUsing other preinstalled multimedia software Installing multimedia software from a disc Select Start Control Panel Click Hardware and Sound Connecting external audio devicesAudio Checking your audio functionsSelect Start All Programs Accessories Sound Recorder Video Connecting an external monitor or projectorConfiguring the audio using Hdmi Connecting an Hdmi deviceSelect Start Control Panel Hardware and Sound Sound icon Select Start Computer System propertiesWatching TV select models only Page Select Start Computer Identifying the installed optical driveOptical drive Using optical discs Selecting the right disc Blu-ray Disc Playing music Watching a movie Changing DVD region settings Creating or burning a CD or DVD Removing an optical disc CD or DVD Webcam select models only Webcam tips Adjusting webcam properties Optical disc tray does not open for removal of a CD or TroubleshootingDisc does not play Computer does not detect the optical driveDVD movie stops, skips, or plays erratically Disc does not play automaticallyDVD movie is not visible on an external display Page Obtaining HP device drivers Select Start All Programs HP HP UpdateNew device driver is needed Obtaining Microsoft device driversDVD Index
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