HP E700 manual Enter

Table 2-15 Continued

	Problem	Possible Cause	Solution
	Modem does not dial	Telephone number is not	■ Make sure the telephone
	correctly.	entered correctly in the	number you dialed is correct if
		modem’s dialing software.	you are using the dialing
			directory or the terminal mode.
			■ Dial 1 if using dialing long
			distance.
			■ The other line could be busy or
			not answering.
			■ Make sure call waiting is
			disabled.
			■ The modem may not recognize
			an international dial tone. Try
			the ATX3DT command and the
			telephone number.
	Characters are	There is noise in the	■ Check your telephone and
	garbled/transfer rates are	telephone line.	modem cable connections. If
	slow.		they are a little loose, they
			can cause noise on the line.
			■ Check with your local
			telephone company for a
			phone line filter.
	Phone line noise causing a	Hang-up Delay S Register	Change S10 default to 150.
	disconnection.	(S10) set too low.	To set S10=150:
			1.Select Start ￿ Programs ￿
			Accessories ￿ HyperTerminal,
			then go to Command Mode.
			2.Type ATS10=150 and press
			Enter.
			This command causes the modem
			to take longer to disconnect
			even if there is noise on the line.
	No dial tone	Phone service is not	Verify that service from the local
		connected to the telephone	phone company by following
		wall jack.	these steps:
			1.Unplug the telephone cable
			from the telephone wall jack.
			2.Connect a telephone to the
			jack, pick up the handset, and
			listen for a dial tone. If there is
			a dial tone, reconnect the
			modem to the telephone wall
			jack with the telephone cable
			and make sure all connections
			are secure.
			3.If there is still no dial tone,
			contact your local phone
			company or building manager.
		The modem is not responding	Verify the modem and computer
		to commands from the	are connected:
		computer keyboard.	1.Select Start ￿ Programs ￿
			Accessories ￿ HyperTerminal,
			then go to Terminal Mode.
			2.Type AT and press the Enter
			key. If the modem displays
			OK, the modem and computer
			are working together. If the
			modem displays ERROR, or
			does not respond, restart the
			computer and repeat step 1.
			3.Type ATDT and listen for dial
2-20Troubleshooting