Plantronics CS70 Series Troubleshooting and Common Questions, Additional Information and Support

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Troubleshooting and Common Questions

I can’t hear a dial tone at the headset

Make sure your headset is charged.

Press the Call Control Button on your headset.

Make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher setting if necessary.

Adjust the Configuration Dial on the left side of the base. Align the “1” on the dial with the ridges to the right side of the dial. If there is no dial tone for setting “1” try the other dial settings. Adjust the Listen Vol- ume Button on the headset. If the volume is still too low, select another setting on the Listening Volume Switch on the headset base.

I hear static

Make sure there is at least 12” between your CS70 base and your computer, and 6” between your base and your telephone. If adjusting the distance doesn’t help, your base settings may need adjusting. Call the Automated Sound Test at 866-210-2157.

Your system may need to be reset. See the System Reset topic in the CS70 User Guide (available online at www.plantronics.com/cs70).

The sound is distorted or I hear an echo in the headset.

Reduce speaking volume by changing the Speaking Volume Major Adjustment Switch.

Point microphone towards your chin.

Listening volume may be too high on phone. If your

phone has a handset volume control, lower this until the distortion disappears.

If the distortion is still present, lower the volume using the Listen Volume Button on the headset. If the distortion persists, select another Listening Volume Switch setting on the headset base.

Make sure there is 12” distance between your CS70 base and your computer, and 6” between your base and your telephone.

People I talk to can hear a buzz in the background.

Move the base further away from your phone.

Power adapter is plugged into a power strip. Plug the power adapter into the wall directly.

Talk time performance is significantly degraded even after a full recharge.

Battery is wearing out. Call Plantronics at (800) 544-4660 Ext. 5538 for factory service information.

The Handset lifter is installed but does not lift the handset.

Be sure the handset lifter power cord is firmly pushed into the handset lifter jack on the base.

My handset lifter operates every time I remove or replace my headset in the base.

IntelliStand is enabled. To disable this feature, move the IntelliStand switch to the up position.

Additional Information and Support

CS70 Interactive Quick Start Guide (Available at www.plantronics.com/CS70)

Positioning the Base

System Reset

Battery Replacement

Maintenance

Troubleshooting

Product information

(Available at www.plantronics.com/CS70) CS70 Online Product Resource Center

CS70 Accessories (see www.plantronics.com) HL10 Automatic Handset Lifter

Online Indicator Light

Telephone Support

Telephone Tech Support at: 800-544-4660 Ext. 5538 (Sunday 3:00 pm to Friday 5:00 pm, PST)

Plantronics Automated Sound Test Machine at:

866-210-2157

Online Technical Support www.plantronics.com/support

Knowledge Base FAQs

Live Chat with a Support Technician

Email Support

Product Compatibility Guide

Product Manuals

(including all available language versions) Service

Product Registration

Questions? For fast, efficient Technical Support call: 800-544-4660 Ext. 5538 15

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Contents CS70 Headset Base Base Power Adaptor HL10 Automatic Handset LifterCS70 Package Contents To Convert for Wearing on Left Ear P1Install Ear Tip & Adjust fitTo Install a Different Ear Tip Fit the Headset2Connect Base to Desk Phone Configuration aHandset port or Headset port? Configuration B3Connect Power and Charge Headset Connect Headset Base to power outletCharge the Headset for at least 20 Minutes before using 4Install Automatic Handset Lifter Connect Handset Lifter power cord to Headset BaseAutomatic Handset Lifter Handset Lifter Arm Dial ConfigurationUse the Extender Arm to Stabilize Handset if needed Mount the Lifter in permanent positionMake the test call 5Make a Test Call to Configure Optimize your SystemConfiguration Dial Position Indicator Set the Configuration DialSet Listening Volume Set Speaking VolumeTo Mute a Call Using your CS70 Headset SystemPowering up the Headset To Place, Answer, or End CallsTo Fine Tune Listening Volume To Fine Tune Speaking VolumeTo set the IntelliStand Feature Base Status Base Light Indicator LightsTalking/Muted green Power red Charging amber CS70 Lights and TonesAdditional Information and Support Troubleshooting and Common QuestionsBattery replacement Still having problems?Plantronics Limited Warranty Maintenance

CS70 Series specifications

The Plantronics CS70 Series is a line of wireless headsets designed for office professionals who require mobility and comfort during their communications. This series is particularly renowned for its lightweight design and advanced acoustics, making it an ideal choice for individuals who spend long hours on the phone.

One of the standout features of the CS70 Series is its remarkable wireless range. Users can enjoy a range of up to 300 feet from their phone, allowing them to move freely around the office while staying connected. This feature is especially beneficial in busy environments where multitasking is essential.

The CS70 headset utilizes DECT (Digital Enhanced Cordless Telecommunications) technology, which provides clear audio quality without interference from other wireless devices. This technology ensures that conversations are crisp and free from background noise, enhancing both productivity and the overall communication experience.

Another key characteristic of the CS70 Series is its compatibility with various phone systems, including most desk phones. This versatility allows users to seamlessly switch between different devices without the need for complex setups. The headset also offers a simplified one-touch call control, enabling users to answer, end, or mute calls easily.

Comfort is a significant focus of the CS70 design. The headset features a lightweight frame and a choice of earbud styles, including over-the-ear and behind-the-head options, catering to personal preferences for maximum comfort during extended use. Additionally, the adjustable microphone boom ensures that users can position the microphone at the optimal angle for clear communication.

Battery performance is another highlight of the CS70 Series. The headset is equipped with a long-lasting battery that supports up to 8 hours of talk time on a single charge. For those who require even longer usage, the optional charging cradle allows for quick and convenient recharging during breaks.

The CS70 Series also prioritizes user experience, offering various audio features such as integrated call management and volume control. These functionalities empower users to personalize their audio experience and maintain focus on their tasks without interruptions.

In summary, the Plantronics CS70 Series is designed for the modern professional seeking a reliable, comfortable, and high-quality wireless headset solution. With its advanced DECT technology, impressive wireless range, compatibility with various phone systems, and focus on comfort, it stands out as a leading choice in workplace audio communication.