HP B5F63UAR#ABA manual Troubleshooting, Disc drive problems, Wireless connection problems

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Troubleshooting

Disc drive problems

If the disc tray fails to open normally, follow these steps:

1.Insert the end of a paper clip into the release access (1) in the front bezel of the drive.

2.Press in gently on the paper clip until the tray is released, and then pull out the tray (2) until it stops.

3.Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.

NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it.

4.Close the disc tray and place the disc in a protective case.

Wireless connection problems

Some possible causes for wireless connection problems include the following:

●Wireless device is not turned on.

●Wireless device is not installed correctly or has been disabled.

●Wireless device encountered interference from other devices.

●Wireless device or router hardware has failed.

NOTE: Wireless networking devices are included with select computer models only. If wireless networking is not listed in the feature list on the side of the original computer package, you may add wireless networking capability to the computer by purchasing a wireless networking device.

70 Chapter 13 Troubleshooting and support

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Contents User Guide Product notice Software termsSafety warning notice Iv Safety warning notice Table of contents Using the keyboard and pointing devices Shutting down the computer Input power Operating environment Electrostatic Discharge Index Page Fun things to do Starting rightBest practices Resource Contents More HP resourcesGetting to know your computer Finding your hardware and software informationFront Component Description Speakers Produce soundRight side Component DescriptionLeft side Environmental NoticesGetting to know your computer Display Communication and Chat CyberLink YouCamTop TouchPadLights Buttons Keys Fn keyBottom Labels ComponentConnecting to a network Connecting to a wireless networkUsing the wireless controls Using the wireless buttonUsing a Wlan Using an Internet service providerProtecting your Wlan Setting up a WlanConfiguring a wireless router Connecting to a wired network Using Bluetooth wireless devices select models onlyConnecting to a local area network LAN Connecting to a WlanPage Enjoying entertainment features Multimedia FeaturesUsing the webcam Using audioConnecting speakers Connecting headphonesUsing video Connecting a microphoneConnecting a VGA monitor or projector Checking the soundConnecting an Hdmi TV or monitor Configuring audio settings with Hdmi TV Managing your audio and video files Using the keyboard and pointing devices Icon Key Description Using ALT GR key combinationsUsing the action keys Function Hot key Description Using the hot keysUsing the TouchPad Turning the TouchPad off or on Navigating SelectingUsing TouchPad gestures Select Start Control Panel Hardware and SoundScrolling Pinching/ZoomingRotating FlickingInitiating and exiting Sleep Managing powerUsing Sleep or Hibernation Using the power meter Selecting a power planSetting password protection on wakeup Initiating and exiting HibernationRunning on battery power Removing a user-replaceable batteryFinding battery information Conserving battery powerIdentifying low battery levels Storing a user-replaceable batteryRunning on external power Disposing of a user-replaceable batteryReplacing a user-replaceable battery Shutting down the computerSelect Start Shut down Using a USB device Connecting a USB deviceManaging and sharing information Type DescriptionInserting and removing a digital storage card Removing a USB deviceUsing optical drives Inserting an optical disc Removing an optical disc Sharing drives on the network Maintaining your computer Improving performanceHandling drives Replacing a hard drivePage Page Using Disk Defragmenter Using Disk CleanupAdding or replacing memory modules Page Cleaning your computer Updating programs and driversTraveling with or shipping your computer Cleaning the display, sides, and coverCleaning the TouchPad and keyboard Page Using passwords Computer risk Security featureSecuring your computer and information Locating your security softwareSetting Windows passwords Password FunctionUsing antivirus software Using Internet security softwareSetting Setup Utility Bios passwords Installing software updates Securing your wireless networkUsing firewall software Installing Windows security updatesUsing an optional security cable lock Backing up your software applications and informationUsing Setup Utility Bios and System Diagnostics Starting Setup Utility BiosUpdating the Bios Determining the Bios versionUsing System Diagnostics Downloading a Bios updatePage Backing up, restoring, and recovering Creating backupsCreating recovery media to recover the original system What you need to knowBacking up system and personal information Creating system restore pointsCreating a system restore point Tips for a successful backup Creating a backup using Windows Backup and RestoreRestore and recovery Restoring to a previous system restore pointRecovering the original system using HP Recovery Manager Restoring specific files using Windows Backup and RestoreRecovering using HP Recovery partition select models only Recovering using the recovery mediaPage Operating environment SpecificationsInput power Troubleshooting and support Wireless connection problems TroubleshootingDisc drive problems Current network security codes are unavailable Cannot connect to a WlanCannot connect to a preferred network Network status icon is not displayed Cannot connect to the wireless routerWlan connection is very weak Resolving a low battery level Audio problemsPower management problems Troubleshooting an AC adapter Contacting support Electrostatic Discharge Bios IndexWlan