Frequently asked questions

How can DVD movies be viewed on business notebook nc models?

Intervideo WinDVD is preloaded on new nc6000 and nc8000 notebook family products. A software- based DVD decoder/player features an easy-to-use interface and allows customers to view DVD video releases. The DVD player is installed from the Setup Software shortcut off of the Windows Start Menu. This application is designed for use with Windows XP and Windows 2000.

Is the nc8000 preinstall image also compatible with other nc models?

Yes, the nc8000 preinstalled software image has been tested with nc4000 and nc6000 models.

If a new model is introduced, will previously released models in the family that are still being manufactured be updated with the new preinstall image?

Many customers have expressed a need for consistency. Therefore, HP will make every reasonable effort to maintain a consistent software image on corporate notebook models during the life of these models.

How do I obtain updated software components?

The latest software updates are available from the HP website at http://www.hp.com. For customers without Web access, the HP Software Support CD Kit is available.

Will the current image change significantly if new models are introduced?

As much stability as possible is provided in new models. Changes made to the preinstall images will be limited to modifications that support new hardware features or will significantly improve overall performance.

How will I know what has changed?

Updated HP notebook family software white papers describe updates or differences in software versions that are introduced with new products. HP Product Change Notification (PCN) is another method of communication to inform customers of changes to shipping models. For more information, go to http://www.compaq.com/pcn.

What is the difference between preloaded and preinstalled software?

Preinstalled software refers to drivers, hardware enabling utilities, and applications that are ready to use as soon as your system has completed setup after initial power-on ("unbundling"). Preloaded software refers to applications and utilities that provide additional non-critical features on applicable models, such as management, DVD playback or CD-RW burning and must be installed prior to use.

Why is some software preloaded?

Select software is preloaded to provide flexibility for our customers. Some customers may choose different applications and utilities than those provided by HP.

How do I install preloaded software?

HP has made installation of preloaded software easy by including an application installer utility. Simply launch the Setup Software utility, select the desired applications, and follow the easy-to-use menus.