HP R937 Cannot transfer images from the camera to my computer, My camera shuts down unexpectedly

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Chapter 9

I cannot transfer images from the camera to my computer.

•Either install the HP Photosmart Software (see “Install the software” on page 8), or see “Transferring images without HP Photosmart Software” on page 35.

•Configure your camera preferences so the HP Photosmart software starts automatically when you connect your camera to your Macintosh. Open the HP Photosmart Camera settings in System Preferences to make changes, or to view the camera software help.

•Set your camera to act as a Disk Drive (see USB Configuration in “Using the Camera Setup Menu” on page 42), then follow the steps in “Connecting to the computer” on page 35.

I get an error message when transferring images to my computer.

A power surge or electrostatic discharge may have affected the camera. Close the HP Photosmart Software, disconnect the camera from the computer, and reset the camera (see “Resetting the camera” on page 44). Then restart the image transfer process (see “Transferring images with HP Photosmart Software” on page 34).

The HP Photosmart Software does not start automatically when I connect to my Macintosh.

Configure your camera preferences so the HP Photosmart software starts automatically when you connect your camera to your Macintosh. Open the HP Photosmart Camera settings in System Preferences to make changes, or to view the camera software help.

The HP Photosmart Software takes a long time before it is ready to transfer images from my camera.

Having a large number of files stored on an optional memory card affects the amount of time it takes for the HP Photosmart Software to start transferring images. For best results, transfer images to your computer frequently, and always format the card after transferring images (see “Install and format an optional memory card” on page 7).

My camera shuts down unexpectedly.

•A power surge or electrostatic discharge may have affected the camera. Remove the battery and reset the camera (see “Resetting the camera” on page 44). Then reinstall the battery and turn on the camera.

•Recharge the battery.

•Connect the camera to AC power via the power adapter (see “Charge the battery” on page 6), then turn on the camera.

•Replace the battery.

I am having a problem installing or using the HP Photosmart Software.

•Make sure your computer meets the minimum system requirements as stated on the camera packaging.

•Refer to the HP Photosmart Software online help system.

•Refer to the Hewlett-Packard Technical Support website: www.hp.com/support.

50 Troubleshooting

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Contents HP Photosmart R930 series Digital Camera Legal and notice information Contents Using the Design Gallery Menu Using HP Photosmart ExpressUsing the Camera Setup Menu TroubleshootingSpecifications Camera top, side, and back Getting startedShutter button Camera front and bottom Install the batteryBefore taking pictures Charge the battery Turn on the cameraChoose the language Set the regionInstall and format an optional memory card Set the date and timeUsing your camera Install the softwareUsing the Touch Screen interface WindowsRelated information TIP To switch between Picture Capture, Video Record, Touch Screen buttons Menu When Picture Capture , displays When in Video Record, displays Video Record MenuStatus indicators Taking pictures and recording video clipsIndicator Description Taking picturesRecording video clips Instant ReviewOptimizing focus Using Focus LockFor pictures only Optimizing exposure Using zoomOptical zoom Digital zoom Setting the flash Red eyeLandscape , / Panorama Flash On Night Portrait shootingUsing the shooting modes Using Panorama modeUsing the Picture Capture and Video Record menus Video RecordPage Exposure Bracketing ±1.0Using the Self-Timer settings Using the Burst settingSteady Photo BurstAdaptive Lighting Exposure CompensationWhite Balance ISO speedPage Using Playback Reviewing images and video clipsTouch Screen buttons PrintReviewing videos Deleting imagesViewing thumbnails Using the Playback MenuMagnifying images Viewing slideshows Tagging imagesUsing the keyboard Managing tags on the cameraManaging tags in Windows Stitching panoramasManaging tags on your Macintosh Using the Design Gallery Menu Removing red eyesRotating images Applying artistic effectsEnhancing photos While in the Design Gallery Menu, touch RotateModifying colors Adding bordersWhile in the Design Gallery Menu, touch Enhance Photos Touch Modify ColorCropping images Touch Add BordersTransferring and printing images Transferring images with HP Photosmart SoftwarePhotosmart Express Menu see Using HP Photosmart Express on Connecting to the computerTransferring images without HP Photosmart Software Using a memory card reader Printing directly to a printerPrinting directly to a printer Using HP Photosmart Express Using the Photosmart Express MenuTo display the Photosmart Express Menu Touch Photosmart ExpressMarking images for printing Buying prints onlineWhile in the Photosmart Express Menu, touch Print Touch Mark a GroupSetting up online destinations in the camera Managing Share destinations using the cameraSharing images Share Options menuSending images to online destinations While in the Photosmart Express Menu, touch ShareUsing the Camera Setup Menu Never, 15, 30, 45 Default, 60 secondsSetting Remembered Settings Modifying Date and TimeTroubleshooting Resetting the cameraAligning the Touch Screen Caring for the Touch ScreenProblems and solutions Battery gauge goes up and down frequentlyHave to recharge the Lithium Ion battery frequently Lithium Ion battery will not chargeIt takes the camera a long time to turn on Camera does not respond when I press a buttonImage Display is not working My image is too bright My image is blurryMy image is grainy Images are missing on my camera Camera responds sluggishly when trying to review images Camera gets warm or even hot to the touchCannot transfer images from the camera to my computer My camera shuts down unexpectedlyCamera error messages Product support Helpful websitesGetting assistance Under Learn about , click Digital PhotographyGetting assistance Managing batteries Top points about batteriesIcon Description Playback MenuSignals Charge locationSpecifications Image Quality Video Quality settings DimensionsWeight PowerVideo quality Index Page Product name
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R937 specifications

The HP R937 is a high-performance digital camera that combines advanced imaging technologies with user-friendly features, making it a popular choice among photography enthusiasts and everyday users alike. Launched as part of HP's innovative lineup, the R937 is designed to deliver exceptional image quality and versatility.

One of the standout features of the HP R937 is its 8-megapixel resolution. This high level of detail ensures that photos are not only sharp but also rich in color and clarity. Whether capturing landscapes, portraits, or everyday moments, users can expect vibrant results that truly reflect the scene. Its 3-inch diagonal LCD screen enhances the shooting experience, allowing for easy framing and reviewing of images. The LCD screen is large and vivid, providing an excellent view even in bright sunlight.

The HP R937 also boasts an impressive optical zoom, enabling photographers to get close to their subjects without compromising on image quality. With a zoom range that can handle a variety of shooting scenarios, users can shoot wide landscapes or zoom in on distant objects with ease. This flexibility is further enhanced by the camera's built-in image stabilization technology, which helps to reduce blurriness caused by shaky hands, ensuring clear pictures in various conditions.

In terms of functionality, the HP R937 supports various shooting modes, making it adaptable for different photography needs. Whether users want to shoot in portrait mode, landscape mode, or even macro mode for extreme close-ups, the camera offers presets that simplify the process. Furthermore, the integration of HP's intelligent portrait technology enhances subjects' faces by smoothing skin tones and reducing blemishes, ensuring that portraits look their best.

Another notable characteristic of the HP R937 is its compatibility with HP's photo management software. This feature allows users to easily edit, organize, and share their photos, streamlining the post-production process. Furthermore, the camera's battery life is commendable, providing ample shooting time before needing a recharge.

In summary, the HP R937 is a versatile and user-friendly digital camera that excels in image quality and operational flexibility. With its impressive resolution, optical zoom features, intelligent portrait capabilities, and robust software support, the R937 stands out as a reliable choice for photographers looking to capture every moment in stunning detail.
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