Warranty and License Information
Contacting HP Customer Care
HP Customer Care provides fast, friendly, and effective expert advice for all your HP products. If you have a question or if a problem arises, we offer extensive service and support options around the clock to better handle your needs. For the fastest access to product information and assistance, go to: www.hp.com/support
product information and expert assistance. Visit www.hp.com/support to:
•Download current software and drivers for your product.
•Troubleshoot common printing problems.
•Find user manuals and documentation for your product.
HP Support Process
HP offers a wide variety of service and support options which are available around the clock for HP customers with products that are either in or out of warranty. If you have a question or a problem arises, for the fastest service we suggest that you seek assistance from HP service and support in the following manner:
1Use the Help and Support features that are installed with your product and refer to your product documentation for specific instructions and troubleshooting information.
2Visit the HP online service and support at www.hp.com/support
HP online service and support is available to all HP customers for the life of their HP products. It is always available and is your fastest source for
•Fast access to qualified online support specialists.
•Software and driver updates for your product.
•Valuable product and troubleshooting information for common problems.
•Proactive product updates, support alerts, and HP newsgrams are available when you register your product.
3Contact HP Customer Care by phone 24 hours a day, seven days a week in both English and Spanish (U.S. only) via
When should I contact HP phone service and support?
When your problem cannot be solved through HP online service and support, qualified support specialists are available 24 hours a day via
•You either do not have Internet access, or cannot connect to the Internet to visit www.hp.com/support
•Your product “quick help” does not identify or help solve your problem.
•There is obvious damage or a mechanical breakdown with your product rendering it inoperable.
Note: Support options, availability and hours vary by product, country/region, and language and are subject to change.
And, if Necessary: Get Repair
Consumer Replaceable Parts
You can easily replace many of the HP Pavilion parts yourself. This is the fastest method of repair, where the part is conveniently sent with
In some cases, HP will ask for a credit card as collateral for the part and will charge you for the retail price of the part if the failed part is not returned within thirty (30) days.
*Availability of this program may vary depending on your country/region.
When should I contact HP online service and support?
For many common problems and requests, HP online service and support is your fastest link to
Send-In Repair Service
HP will arrange to have your PC picked up and delivered to an HP Central Repair Center. We pay for the
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