HP a305I (ap) DVD Region Codes, Software Media CDs, Customer Responsibilities, Carry-In Services

DVD Region Codes

DVD players utilize country/region codes to limit playing DVDs designed for that country/region. You may change the country/region setting of a DVD player only five times. After changing this setting five times, the setting becomes permanent and cannot be changed.

Software Media (CDs)

The software CDs that come with your system are warranted to be free from defects for one year. Any claims for missing CDs need to be made within 30 days. Any claims for defective CDs may require the exchange of the CDs.

Customer Responsibilities

You may be required to run HP-supplied diagnostic programs before an in-home visit will be scheduled or a replacement part will be dispatched.

You are responsible for the security of your proprietary and confidential information and for maintaining a procedure external to the products for reconstruction of lost or altered files, data, or programs. You should back up all data on your system before calling the HP Customer Care Center.

For In-home service, you must provide: access to the product; adequate working space and facilities within a reasonable distance of the product; access to and use of all information and facilities determined necessary by HP to service the product; and operating supplies and consumables such as you would use during normal operation.

When service is being performed in-home, you or your representative, 18 years of age or older, must be present at all times. You must state if the product is being used in an environment which poses a potential health hazard to repair personnel; HP may require that the product be maintained by customer personnel under direct HP supervision. HP may also refuse to provide In-home service in special circumstances and will provide an alternative repair method such as Carry-in repair.

Obtaining Hardware Warranty Repair Service

For the duration of the one-year parts and labor warranty, repair service includes Consumer-replaceable Parts services, Carry-in services and In-home services as described below. To obtain hardware warranty service, call the HP Customer Care Center. You must be prepared to supply the proof-of-purchase date.

The time it takes to repair your computer will vary based upon location and circumstances. The phone agent can supply more details.

Consumer-Replaceable Parts Services

Consumer-replaceable components — such as the keyboard, mouse, speakers, and monitor — may be serviced through expedited part shipment. In this event, HP will send you the component and, if necessary, telephone assistance on replacement of the component. In some cases, HP will ask for a credit card as collateral for the part (such as monitors) and will charge you for the retail price of the part if the failed product is not returned within 30 days.

Carry-In Services

Hardware service during the one-year warranty period is provided by bringing or mailing your PC to an HP Pavilion authorized service provider. The HP Customer Care Center can provide you with details on the location nearest you.

In-Home Services

In-home service is available for certain products sold and serviced in Hong Kong SAR and Singapore only, and is unavailable in certain locations. The HP Customer Care Center can give you more information.

HP Software Product

License Agreement

ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW; USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MAY RETURN THE SOFTWARE FOR A FULL REFUND. IF THE SOFTWARE IS BUNDLED WITH ANOTHER PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND.

The HP Software Product License Agreement will govern all Software which is provided to you with the exception of Microsoft® Software. Microsoft Products are licensed to you under the Microsoft End User License Agreement (EULA) contained in the Microsoft documentation online.

The following License Terms govern your use of the accompanying Software unless you have a separate signed agreement with HP.

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