Warranty and License Information

Contacting HP Customer Care

HP Customer Care provides fast, friendly, and effective expert advice for all your HP products. If you have a question or if a problem arises, we offer extensive service and support options around the clock to better handle your needs. For the fastest access to product information and assistance, go to: www.hp.com/support

HP Support Process

HP offers a wide variety of service and support options which are available around the clock for HP customers with products that are either in or out of warranty. If you have a question or a problem arises, for the fastest service we suggest that you seek assistance from HP service and support in the following manner:

1 Use the Help and Support features that are installed with your product and refer to your product documentation for specific instructions and troubleshooting information.

2 Visit the HP online service and support at www.hp.com/support. HP online service and support is available to all HP customers for the life of their HP products. It is always available and is your fastest source for up-to-date product information and expert assistance that includes:

fast access to qualified online support specialists

software and driver updates for your product

valuable product and troubleshooting information for common problems

proactive product updates, support alerts, and HP newsgrams are available when you register your product

3 Contact HP Customer Care by phone 24 hours a day, seven days a week in both English and Spanish (U.S. Only) via 1-800-HP-INVENT. Canadian customers can reach us at the same number for support in both English and French. When you call please have your product model number, serial number, and date of purchase available. Telephone support is free during your limited warranty period.

When should I contact HP online service and support?

For many common problems and requests, HP online service and support is your fastest link to up-to-date product information and expert assistance. Visit www.hp.com/support to:

download current software and drivers for your product

troubleshoot common printing problems

find user manuals and documentation for your product

When should I contact HP phone service and support?

When your problem cannot be solved through HP online service and support, qualified support specialists are available 24 hours a day via 1-800-HP-INVENT to provide expert assistance. Call HP Customer Care when:

You either do not have Internet access, or cannot connect to the Internet to visit www.hp.com/support