facilities determined necessary by HP to service the product; and operating supplies and consumables such as you would use during normal operation.
When service is being performed in-home, you or your representative, 18 years of age or older, must be present at all times. You must state if the product is being used in an environment which poses a potential health hazard to repair personnel; HP may require that the product be maintained by customer personnel under direct HP supervision. HP may also refuse to provide In-home service in special circumstances and will provide an alternative repair method such as Carry-in repair.
Obtaining Hardware Warranty Repair Service
For the duration of the one-year parts and labor warranty, repair service includes Consumer- replaceable Parts services, Carry-in services, and In-home services as described below. To obtain hardware warranty service, call the HP Customer Care Center. You must be prepared to supply the proof-of-purchase date.
The time it takes to repair your computer will vary based upon location and circumstances. The phone agent can supply more details.
Consumer-Replaceable Parts Services
Consumer-replaceable components — such as the keyboard, mouse, speakers, and monitor — may be serviced through expedited part shipment. In this event, HP will send you the component and, if necessary, telephone assistance on replacement of the component. In some cases, HP will ask for a credit card as collateral for the part (such as monitors) and will charge you for the retail price of the part if the failed product is not returned within 30 days.
Carry-In Services
Hardware service during the one-year warranty period is provided by bringing or mailing your PC to an HP Pavilion authorized service provider. The HP Customer Care Center can provide you with details on the location nearest you.
In-Home Services
In-home service in Australia and New Zealand is available with certain products only, and is unavailable in certain locations. The HP Customer Care Center can give you more information.
