HP 552x (US/CAN) manual Warranty and License Information, HP Customer Care, Problems? HP Will Help

Warranty and License Information

HP Customer Care

Easy to reach. Easy to use. HP Customer Care is our promise to help you get the most from owning your HP Pavilion home PC. Whether by tools located on your PC, by Web, by phone, or through your local retailer, you’ll find what you need. And you’ll find it fast. Be sure to register your HP Pavilion to get the full benefits of HP Customer Care. The brief information you provide helps HP Customer Care respond to you faster with more personalized proactive support options.

Problems? HP Will Help

Your new HP Pavilion computer is built to work right now — and for many years to come. But, it is a complex, powerful machine, and sometimes things go wrong. If that happens to your computer, Hewlett-Packard is ready to help. Here’s how.

What to Do First: See What You Can Do

There’s lots of helpful information included with your HP Pavilion. First look at Help on your Windows® desktop (to access it, click Start on the taskbar). It contains more detailed help and will give you suggestions on how to fix the problem. Next try a little surfing! The HP At Home Web site, at http://www.hp-at-home.com, has updated software, tips and tricks, common problems, and solutions.

What to Do Next: Call HP Customer Care Center

Finally, if these steps don’t help, you can reach a real, knowledgeable human by calling the HP Customer Care Center at 1-208-323-2551 in the U.S., and 1-905-206-HOME (1-905-206-4663) in Canada. Technical phone assistance to help diagnose potential hardware issues is free for the duration of the hardware warranty period. The HP Customer Care Center is available 24 hours a day and 7 days a week.

And, if Necessary: Get Repair

Consumer Replaceable Parts

You can easily replace many of the HP Pavilion parts yourself, including monitor, keyboard, mouse, or speakers. This is the fastest method of repair, as many times we can send the part directly to your home or business in a few days. We pay the shipping and handling. This service is free for the duration of the hardware warranty period.

HP Unit Exchange Service

If you encounter a hardware failure in the computer itself, we will send you a refurbished replacement computer. You return the defective computer to us. We pay the shipping and handling both ways. This service is free for the duration of the hardware warranty period.

Send-In Repair Service

You can ship your PC to the HP Central Repair Center. We pay for the round-trip shipping and handling. This service is free for the duration of the hardware warranty period.

There are a few limitations and exclusions to this warranty (as well as some important details) and you’ll find them described, in legal language, beginning on the next page.