HP 513a (AP), 743a (AP) Network Interface Cards, Software Media CDs, Customer Responsibilities

TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states, or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

Network Interface Cards

HP warrants the operation on a network interface card (NIC), only if factory preinstalled by HP, as follows: HP will make sure the correct drivers are installed; HP will make sure that the HP Pavilion recognizes the NIC. NO CONNECTIVITY ISSUES ARE SUPPORTED.

Software Media (CDs)

The software CDs that come with your system are warranted to be free from defects for one year. Any claims for missing CDs need to be made within 30 days. Any claims for defective CDs may require the exchange of the CDs.

Customer Responsibilities

You may be required to run HP-supplied diagnostic programs before an in-home visit will be scheduled or a replacement part will be dispatched.

You are responsible for the security of your proprietary and confidential information and for maintaining a procedure external to the products for reconstruction of lost or altered files, data, or programs. You should back up all data on your system before calling the HP Customer Care Center.

For In-home service, you must provide: access to the product; adequate working space and facilities within a reasonable distance of the product; access to and use of all information and facilities determined necessary by HP to service the product; and operating supplies and consumables such as you would use during normal operation.

When service is being performed in-home, you or your representative, 18 years of age or older, must be present at all times. You must state if the product is being used in an environment which poses a potential health hazard to repair personnel; HP may require that the product be maintained by customer personnel under direct HP supervision. HP may also refuse to provide In-home service in special circumstances and will provide an alternative repair method such as Carry-in repair.

Obtaining Hardware Warranty Repair Service

For the duration of the one-year parts and labor warranty, repair service includes Consumer-replaceable Parts services, Carry-in services, and In-home services as described below. To obtain hardware warranty service, call the HP Customer Care Center. You must be prepared to supply the proof-of-purchase date.

The time it takes to repair your computer will vary based upon location and circumstances. The phone agent can supply more details.

Consumer-Replaceable Parts Services

Consumer-replaceable components — such as the keyboard, mouse, speakers, and monitor — may be serviced through expedited part shipment. In this event, HP will send you the component and, if necessary, telephone assistance on replacement of the component. In some cases, HP will ask for a credit card as collateral for the part (such as monitors) and will charge you for the retail price of the part if the failed product is not returned within 30 days.

Carry-In Services

Hardware service during the one-year warranty period is provided by bringing or mailing your PC to an HP Pavilion authorized service provider. The HP Customer Care Center can provide you with details on the location nearest you.