Customer Responsibilities

You may be required to run HP-supplied diagnostic programs before a Hardware repair is scheduled or a replacement part is dispatched. After the troubleshooting, if no Hardware defect is detected, the service will be charged at HP’s standard rates.

You are responsible for the security of your own proprietary and confidential information and for maintaining a procedure external to the products for reconstruction of lost or altered files, data, or programs.

You should back up all data on your system before calling the HP Customer Care Centre for repair.

In case of pickup for HP Repair Centre, you must remove all added accessories and package the defective unit in the original box.

Obtaining Hardware Warranty Repair Service

For the duration of the hardware warranty, hardware repair service includes Customer-replaceable parts, Carry-in services, and In-Home Pickup and Delivery services, as described below. To obtain hardware warranty service, you need to call one of the referrals at one of the telephone numbers listed earlier in the Support Guide, or take your HP Pavilion to an authorised service provider. You must be prepared to supply proof of purchase.

Customer-replaceable Parts Service

If available in your area, some customer-replaceable parts may be serviced through expedited part shipment. HP will send you the relevant part along with written instructions on how to replace the defective component. If necessary, HP will provide you with telephone assistance. Defective parts and units must be returned to HP within 30 days. HP may ask for a credit card as collateral for the more expensive parts (such as monitors) and will charge you for the retail price of the part if the defective part or unit is not returned within 30 days.

Carry-in Services

Hardware service during the hardware warranty period can be obtained in returning your PC to a HP Pavilion PC authorised service provider.

In-Home Pickup and Delivery Services

In mainland of England, Wales, Scotland, Northern Ireland, and Republic of Ireland, we may pick up your PC so that it becomes available for the HP Repair Centre and gets fixed. Outside of this area and within the EEC, it’s your responsibility to return the PC to the retailer or to the nearest HP office.

ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH ON THE FIRST PAGE; USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MAY RETURN THE SOFTWARE FOR A FULL REFUND. IF THE SOFTWARE IS BUNDLED WITH ANOTHER PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND.

The HP Software Product License Agreement will govern all Software that is provided to you with the exception of Microsoft® software. Microsoft products are licensed to you under the Microsoft End User License Agreement (EULA) contained in the Microsoft documentation online.

Protect Your Investment

You can upgrade your standard factory warranty for an additional two years. For more information, please visit our Web site at www.hp.com/uk/warranty-extension or call HP Support.