![](/images/new-backgrounds/1152085/15208517x1.webp)
Symptom | Possible solution | ||
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Mouse (with cable) does | Unplug and reconnect the mouse cable to your computer. | ||
not work or is not |
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If the mouse is still not detected, turn off the computer, unplug and reconnect the mouse cable, and then restart | |||
detected. | |||
| the computer. | ||
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Cursor does not move | Press Num Lock on the keyboard to turn off Num Lock, so that the arrow keys on the number keypad can be | ||
using the arrow keys on | used. | ||
the number keypad. |
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Cursor does not respond | Use the keyboard to save changes in all open programs, and then restart your computer: | ||
to mouse movement. | 1. | Press the Alt+Tab keys simultaneously to navigate to an open program. | |
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| 2. | Press Ctrl+S simultaneously to save your changes in the selected program (Ctrl+S is the keyboard shortcut | |
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| for Save on | |
| 3. | Repeat step 1 and step 2 to save changes in all open programs. | |
| 4. | After saving changes in all open programs, press the Ctrl+Esc keys on the keyboard simultaneously to | |
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| display the Windows Start menu. | |
| 5. | Use the arrow keys to select the Arrow button that is next to Shut Down. Select Shut Down, and then | |
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| press Enter. | |
| 6. | After the shutdown is complete, unplug and reconnect the mouse connector to the back of your computer, | |
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| and then restart your computer. | |
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ENWW | Keyboard and mouse (with cable) | 5 |