HP p2-1321, p2-1374, p2-1411 Troubleshooting, Computer does not start, Symptom Possible solution

Page 15

5 Troubleshooting

Refer to the documentation provided by the product manufacturer for information about peripheral-specific problems, such as issues with a monitor or a printer. The following tables present some issues you might encounter while installing, starting up, or using your computer and possible solutions.

For more information or for additional troubleshooting options, see Getting information on page 1.

Computer does not start

Symptom

Possible solution

Error message: Hard disk drive error.

Restart the computer.

1.Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.

2.Click the Arrow button next to the red Shut Down button, and then click Restart.

Or, press and hold the Power button on the computer for 5 or more seconds to turn off the computer, and then press the Power button to restart the computer.

3.If Windows opens, immediately back up all important data to a backup hard disk drive.

4.Contact Support, whether it was possible or not to start up Windows. Either the hard disk drive or the system board may need to be replaced.

Computer will

Ensure that the cables connecting the computer to the external power source are plugged in

not turn on or

properly. When the cables connecting the computer to the external power source are plugged

start.

in properly, and the wall outlet is functioning, the green power supply light on the back of the

 

computer should be on; if it is not, contact Support.

 

 

 

If the display (monitor) is blank, the monitor might not be properly connected. Connect the

 

monitor to the computer, plug it in, and turn it on. See Display (monitor) on page 13.

 

 

 

Test the wall outlet by connecting a different electrical device to it.

 

 

ENWW

Computer does not start

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Contents Page 18.5 Page Warranty Print on Demand Statement Getting information Type of information Where to findPC Help & Tools folder AssistantManuals Setting up your computer Connecting to the Internet Enww Setting up additional features Using Beats Audio select models onlyUsing an Hdmi monitor Adjusting resolution Setting up multiple displays ATI Eyefinity Catalyst setup Maintaining your computer Cleaning proceduresTroubleshooting Symptom Possible solutionComputer does not start Click Start Task Manager Power Setting up advanced featuresDisplay monitor Keyboard and mouse general Keyboard and mouse wireless Speakers and sound Internet accessSoftware troubleshooting TroubleshootingUnder Network and Internet, click Connect to the Internet To start a System Restore Under Programs, click Uninstall a program Where to get help Support informationWays to get help Before upgrading your hardware Customer support for repairsPage Page How you can help What we do Power to make a change
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