HP 27-1058, 27-1057c, 27-1055 Troubleshooting, Computer does not start, Symptom Possible solution

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5 Troubleshooting

Refer to the documentation provided by the product manufacturer for information about peripheral-specific problems, such as issues with a monitor or a printer. The following tables present some issues you might encounter while installing, starting up, or using your computer and possible solutions.

For more information or for additional troubleshooting options, see Getting information on page 1.

Computer does not start

Symptom

Possible solution

Error message: Hard disk drive error.

Restart the computer.

1.Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.

2.Click the Arrow button next to the red Shut Down button, and then click Restart.

Or, press and hold the Power button on the computer for 5 or more seconds to turn off the computer, and then press the Power button to restart the computer.

3.If Windows opens, immediately back up all important data to a backup hard disk drive.

4.Contact Support, whether it was possible or not to start up Windows. Either the hard disk drive or the system board may need to be replaced.

Computer will

Ensure that the cables connecting the computer to the external power source are plugged in

not turn on or

properly. When the cables connecting the computer to the external power source are plugged

start.

in properly, and the wall outlet is functioning, the green power supply light on the back of the

 

computer should be on; if it is not, contact Support.

 

 

 

Test the wall outlet by connecting a different electrical device to it.

 

 

Computer does not start

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Contents 12 30cm Page Warranty Print on Demand Statement Page Getting information Type of information Where to findAssistant PC Help & Tools folderManuals Setting up your computer Connecting to the Internet Connecting to the Internet Using Beats Audio select models only Setting up additional featuresUsing the Hdmi port controls select models only Maintaining your computer Cleaning proceduresMaintaining your computer Symptom Possible solution TroubleshootingComputer does not start Click Start Task Manager Display monitor PowerKeyboard and mouse general Keyboard and mouse wireless Speakers and sound Internet accessTroubleshooting Software troubleshootingUnder Network and Internet, click Connect to the Internet To start a System Restore Under Programs, click Uninstall a program Support information Where to get helpWays to get help Before upgrading your hardware Customer support for repairsHow you can help What we do Power to make a change
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27-1010t, 27-1057c, 27-1054, 27-1058, 27-1015t specifications

The HP 220-1150xt, 220-1185qd, 27-1015t, 120-1120t, and 120-1126 are a series of innovative desktop computers from Hewlett-Packard, designed to meet a range of user needs, from home and office productivity to entertainment and creative tasks. Each model offers distinct features and technologies that cater to varying preferences and performance requirements.

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