HP SR5770KL, SR5511CF, SR5512CF, SR5611CF, SR5612CF manual Software troubleshooting, Troubleshooting

Page 19

Symptom

Possible solution

 

 

I cannot connect

For Windows 7:

to the Internet.

1.

Click Start, click Control Panel, click Action Center, and then click

 

 

 

Troubleshooting.

 

2.

Under Network and Internet, click Connect to the Internet.

Verify that you are using the proper cables for your Internet connection type. Your computer might have a dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to a local area network (LAN). Do not connect a telephone cable to the network adapter, and do not plug a network cable into a telephone service line; doing so might damage the network adapter.

Run the wireless setup wizard:

1.Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center.

2.In the Network and Sharing Center window, click Set up a connection or network to open the wizard, and then follow the on-screen instructions.

If your system has an external antenna, try to move the antenna to a better position. If the antenna is internal, try to move the computer.

Try to connect again later, or contact your Internet service provider (ISP) for assistance.

Software troubleshooting

To repair software problems, try these methods:

●Turn the computer off completely and then turn it on again. This is the easiest (and sometimes the best) way.

●Update the drivers (see Updating device drivers, following).

●Use Microsoft System Restore Software program and hardware driver reinstallation (see Microsoft System Restore, later in this table). — Restores your computer to a configuration that was in use before the software was installed.

●Reinstall the software program or hardware driver (see Software program and hardware driver reinstallation, later in this table). — Restores the software (if it came with the product) or hardware driver to factory defaults.

●System Recovery (see System recovery on page 18) — Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. This erases all data files you have created.

ENWW

Software troubleshooting 13

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Contents Page Copyright and License Understanding hard disk drive space Page Table of contents Enww Getting information Type of information Where to findAssistant Safety informationType of information PC Help & Tools folderSetting up your computer Protecting your computer Computer risk Computer featureComputer risk Connecting to the InternetTransferring files and settings to your new computer Troubleshooting and maintenanceComputer does not start SymptomClick Start Task Manager Symptom Possible solution PowerDisplay monitor Display monitor Keyboard and mouse with cable Keyboard and mouse wireless Speakers and sound Internet accessTroubleshooting Software troubleshootingUnder Network and Internet, click Connect to the Internet To start a System Restore Under Programs, click Uninstall a program Maintenance Maintenance System recovery Under I need help immediately, click System Recovery System recoverySystem Recovery at system startup Without backing up your files, and then click Next Under I need help immediately, click Factory ResetIf you are prompted to insert the next recovery disc, do so Recovery mediaWill be prompted to insert a new blank disc to try again Product information Customer careSupport information Don’t forget to register Where to get helpGetting started And, if necessary get repair Warranty print on demand statement
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200-5030jp, 200-5070d, SG3770CN, CQ3259CN, CQ3101CX specifications

The HP SG3778D is a versatile all-in-one desktop computer designed to deliver remarkable performance and efficiency for both home and office use. This sleek and modern system combines robust hardware with user-friendly features that cater to various computing needs, making it an excellent option for everyday tasks, multimedia consumption, or even light gaming.

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