HP m370.uk, m476n Troubleshooting, Problems and Solutions, Problem Solution My computer won’t

Page 215

Troubleshooting

Problems and Solutions

For help on general and miscellaneous problems

For more detailed information, press the Help button

you may be experiencing with the PC, refer to the

on your keyboard, or click Start on the taskbar and

following pages for possible solutions. Look up the

select Help and Support.

description of the problem and try the solution listed.

 

Problem

Solution

 

 

My computer won’t

When you press the On button on the front of the computer, the

turn on at all.

following events should happen:

 

a The keyboard indicator lights flash.

 

b The light next to the diskette drive flashes.

 

c The hard disk spins or the diskette drive makes a noise.

d The computer makes one beep indicating it is operating properly.

If the computer doesn’t go through the previous procedure, check the following:

a The power cord and all cables are securely plugged into the computer.

b The power cord is plugged into a grounded outlet. Check to see whether the outlet works by plugging another item into it.

c The monitor is connected to the computer, plugged in, and turned on.

w

Your system is provided with a voltage select switch for use in a 115-VAC or 230-VAC power system. The voltage select switch has been pre-set to the correct voltage setting for use in the particular country/region where it was initially sold. Changing the voltage select switch to the incorrect position can damage your PC and void any implied warranty.

I installed a new printer or other device, and it won’t work.

Be sure that you installed the device drivers that came with the new device.

You may need an updated driver for Windows XP. For non-HP peripherals, contact the vendor directly. For HP peripherals, visit the HP Web site. Refer to the Warranty & Support Guide for details.

Troubleshooting 209

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Contents HP Media Center PC User’s Guide Ii HP Media Center PC User’s Guide Table of Contents Remote Control Upgrading and Servicing Application and System Recovery 199 Vi HP Media Center PC User’s Guide Welcome Read and follow all warnings Safety InformationAC Power Safety Warnings Safety and Comfort How to Use this GuideGetting Help Where Can I Find Information?HP Customer Care Help and SupportHP Utility Programs HP Web Site and HP SupportComponents may vary by model InventoryPC and Main Components Media Center Components Speaker System Components Getting the Most Out of Media Center PC Installation checklist Setting Up My PCChecklist Front of PC Features and Locations May VaryButton Media Center Shortcut Media Center Shortcut ButtonsLocation and number of connectors may vary by model Front connector portsV W Back of PCSwitching Display Devices Connecting the MonitorConnecting to the Internet Through a Modem Connection Connecting the Printer or ScannerConnecting to the Internet Through a Network Port LAN Connecting the Remote Sensor Select Models Only Connecting the Signal SourceConnecting the FM Radio Antenna Optional Connections Connecting the Television SignalUsing the TV Cables Connecting the TV Wall to VCR to TV using coaxial cable Existing Setup Add the PC with a splitterHp media center pc user’s guide Set-top box/satellite Hp media center pc user’s guide Video or composite cable Enabling TV Out Image for ATI Graphics Card Click Device Settings and then click Select Output DeviceEnabling TV Out Image for nVidia Graphics Card Speaker Systems Connecting the SpeakersAccessing sound programs Audio ConnectorsDigital Output Only check box Setting up digital speaker outputKlipsch Speaker System Altec Lansing Speaker System Speaker System Connecting 5.1 SpeakersConnecting Multi-channel Audio Speakers to the PC Recording Configure Multi-Channel Audio for Sound ManagerEnable Digital Audio Output Optional Choose All ProgramsSelect 6 speaker mode 5.1 channel Adjusting the VolumeConfigure Multi-Channel Audio Output Configure Multi-Channel Audio for Media CenterResolving Sound Issues Using the MicrophoneUsing the Headphones Hp media center pc user’s guide Open Easy Internet Sign-up Starting My PCStarting the PC for the First Time Selecting an ISPMedia Center PC Desktop View Icon Opens Use it to Using the Start MenuDesktop shortcuts select models only Software Programs Click Turn Off Using PC Help and ToolsTurning Off the PC Choose PC Help & ToolsTaking the PC out of Standby Manual Standby ModeStandby Mode Tips Putting the PC into StandbyManual Hibernation Mode Click Control Panel Click Performance and Maintenance Automatic Standby or Hibernation ModeUsing Media Center Help Installing SoftwareHp media center pc user’s guide Using the Keyboard Using the PC HardwareSpecial Keyboard Buttons Access buttonsInternet buttons Media Control or Playback Buttons Using the mouse buttons Using the MouseConfiguring the keyboard buttons Scrolling Switching mouse button functionsDragging and dropping Autoscrolling does not work with some software programs AutoscrollingPanning Wireless Receiver Wireless Keyboard Set45˚ Feet Remote ControlUse alkaline batteries in the remote control Install the remote control batteriesInserting a CD or DVD CD and DVD DrivesHandling a CD or DVD CD Writer Plus Using the DVD-ROM driveUsing the CD Writer Plus DVD-ROM DriveDVD/CD Writer Plus Combo Drive Using the DVD WriterUsing the combo drive DVD WriterChoose RecordNow Using the diskette driveOpening the RecordNow! program Diskette Floppy DriveSome PCs come with a 6-In-1 card reader In-1 Memory Card ReaderFormatting a memory card Troubleshooting the memory card reader Using the 7-In-1 memory card readerIn-1 Media Types Understanding the 7-In-1 Memory Card ReaderSpecial Note about the Safely Remove Hardware utility Understanding the in-use lightUsing the Digital Camera Dock Hp media center pc user’s guide Using Media Center Using Media CenterGetting the Most out of Media Center Media Center OverviewOpening Media Center Navigating Media Center Media Center Start Menu To set the PC location Setting PC Location for Program GuideMedia Center Setup Using the Media Center Setup Wizard Select download method for your Internet connection Set up Television Signal Set up Program Guide Menu bar icon Action Media Center Menu barsRemote control Setting Media Center as the Automatic CD PlayerUsing Shortcut Buttons Keyboard Front of computerRemote control cannot Remote ControlWhat Can I Do with the Media Center Remote Control? Remote control canFeatures and location may vary Remote Control Buttons OverviewRemote Control To begin using your remote control Some older DVDs may not include a DVD menu Remote Control ButtonsDirect access buttons MenuStandby button Recording in standby modeRemote control LED and the remote sensor LED Media playback buttons Navigation and other direct access buttons Audio and Video buttons Hp media center pc user’s guide What Can I Do in My TV? Digital video recording features are for select models onlyMy TV To watch a television program Watching TVGuide Using Remote Control in My TVRemote Control Button Action Live TVWatching Live TV Using the Digital Video Recorder Viewing the television program guide Using the Television Program GuideManually Downloading the Guide Downloading the Television Program GuideSelect Connect to the Internet, and then click Next Setting up an Internet Dial-Up ConnectionClick Network and Internet Select Add channel Adding Missing Channels to GuideRemoving Channels from Your Guide To search for a TV program Searching for Programs in My TVSearching for TV programs using categories Recording icon Recording TV ProgramsRecord icon in taskbar Important Information About My TV and FM Radio Standby Mode and Scheduled RecordingsRecording TV tips My TV Recording TV from Search Select Channel and time Recording manuallyCenter Help My TV SettingsOpening the Recorded History Window Recorded TV HistoryPlaying a recorded program Recorded TVPlaying Recorded TV Programs Recording error Description of error About Recording ErrorsCommon recording errors Viewing recording errorsImportant information about recorded TV programs Resolving Recording ConflictsDeleting a Recorded Program or Series Deleting a Scheduled Program or SeriesSome DVDs don’t have ratings assigned to them Setting Movie/DVD or TV RatingsBlocking Unwanted TV Programs and Movies Select TV RatingsAbout Teletext Setting Caption DisplayDisplaying Teletext Preparing the Code Key Files Safeguarding Your Recorded TV ProgramsUsers\DRM\ Make the Backup CD Choose Restore files and settings, and then click Next Use the Code Key Backup CD After System RecoveryRecorder Adjusting TV recording and storage settingsManaging Hard Disk Space Click Properties Using the Disk Cleanup UtilityAdjusting System Restore settings Delete Recorded TV programsAbout Recorded TV Storage Space Settings Quality Recording Hard disk space used Freeing up space on your hard disk driveRecording quality and hard disk storage space Double-click Disk Management Local To uninstall programsTo display hard disk drive space Hp media center pc user’s guide What Can I Do in My Music? My MusicWhat Can I Do in Windows Media Player? Using Remote Control in My Music Using Supported File Types for My MusicDeleting Music files Creating Your Music LibraryAdding music files Searching Computer for Music Files Adding CD Tracks to the Music Library Playing Digital Music Files To play a music CD using Media CenterTo find a music file Finding Music Files in My MusicPlaying a Song Setting Up an Automatic Disc JockeyFinding and Playing an Album Select Media Library Creating a PlaylistTo create a playlist Select Select Visualizations Selecting a VisualizationWhat Can I Do in My Pictures? My PicturesAbout viewing pictures in Media Center Using Supported File Types for My PicturesZoom in and pan your pictures Using Remote Control in My PicturesDisplay picture information Navigate your picturesOrganizing Your Pictures Viewing Your Pictures in Media Center To play video CD slide shows Viewing Pictures as a Slide ShowTo sort pictures To view a slide show with musicTurning On or Off Photo Captions Rotating picturesPrinting Your Pictures Editing picturesSetting up your printer Zoom In and Pan Across a Picture Using HP Image Zone HP Image Zone tabs and buttons Changing Picture Settings for Slide Shows Hp media center pc user’s guide What Can I Do in My Videos? My VideosPlay back your videos Using Remote Control When Playing a VideoDisplay video information Navigate your videosOrganizing Your Videos Select My Videos Select My Videos or Shared Video . Playing Digital VideosPlaying a Video Stored on Removable Media Playing a Video in Full Screen ModeVideos , Shared Video , or Other media Sorting VideosViewing Video Details Select Sort by date or Sort by nameTo connect a digital video camera to the PC Working with Home VideosTo record videos from a digital video camera Using Supported File Types for My VideosAbout Playing DVDs Play DVDPlaying DVDs in Media Center To play a DVD movie in Media CenterRemote Control button Action DVD Menu Using Remote Control When Playing a DVDPlaying a DVD movie already in your drive Stopping a DVD movieWatching DVD in the inset window or in a resized window Changing DVD Audio Changing DVD Movie LanguageWhat Can I Do in Radio? FM RadioImportant Information About FM Radio and My TV Playing FM Radio StationsSelect napster radio Organizing Your Preset Radio StationsListening to Internet Radio Using Remote Control When Playing a Radio Station Pictures Media Center SettingsChanging Media Center Settings RadioChanging General Settings Changing TV Settings Changing Other Settings Recording Minutes on Quality One DVD est To change the Recording Quality settingRecording CDs and DVDs About Copying Recorded TV Programs to DVDTo copy a Recorded TV program with ArcSoft ShowBiz Copying Recorded TV Programs to DVD or CDRecording CDs and DVDs Click Add Files and Folders button Copy a TV program to a DVD with RecordNowRecording with RecordNow Watching Recorded TV Programs on DVDRecording Music, Data, and Video files to CDs and DVDs Recording with the CD Writing Wizard Recording with ArcSoft ShowBizTo connect the analog home video source and record Capturing Analog Home VideoHp media center pc user’s guide To disconnect the analog home video source Hp media center pc user’s guide Preparing the Computer Upgrading and ServicingRemoving the Side Panels Locating Components in the PC Chassis Replacing the Side PanelsReplacing the Fan Duct Removing the Fan DuctReplacing the Front Panel Removing the Front PanelAccessing the Optical Drives Removing the Optical Drive Installing a New Optical Drive Removing the drive cage Replacing and Adding DrivesReplacing the drive cage Removing and replacing the preinstalled hard drive Installing a second hard drive DDR DIMMs Adding MemoryDIMMs Removing a memory module Installing a memory moduleReplacing Add-In Cards Removing Add-In CardsInstalling an HP Camera Docking Station Music Guide Hp media center pc user’s guide Using Application Recovery and System Recovery Application and System RecoverySystem PC Problem/Status TableCreating Recovery CDs/DVDs To run HP PC Recovery CD-DVD Creator Using HP PC Recovery CD-DVD CreatorSystem Restore Using HP Recovery Tools CDTo create or to start the HP PC Recovery Tools CD To start Application Recovery Application RecoveryTo start System Recovery if the PC is responding System RecoveryStarting System Recovery using recovery discs To start System Recovery if the PC is not respondingSystem Recovery Using Recovery Discs To run the System Recovery program using recovery discs Important information about recorded TV programs Installed a new printer or other device, and it won’t work TroubleshootingProblems and Solutions Problem Solution My computer won’tClick Turn Off Computer Problem Solution ComputerOr part of it doesn’t Seem to be workingSurround sound isn’t working Doesn’t makeAny sound On the keyboard Problem Solution When I push oneSpecial or Multimedia buttonsAppears to Problem Solution MonitorDoesn’t work Even though ComputerMy software stopped working My remote control doesn’t workCD or DVD ProblemSolutionCannot remove Hp media center pc user’s guide Errors Problem Solution Resolving VideoOccurring when Problem Solution My DVDCodec errors are Won’t playNumerals IndexDVD Internet buttons 49 Internet connection modem Page Page Removing and replacing add-in cards 195 fan duct Teletext, displaying 114 Television Program Guide
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