HP 800 G1 manual Install a TXT capable processor

Page 200

Activity

Beeps

Possible Cause

Recommended Action

 

 

 

 

 

Red Power LED flashes nine

9

System powers on but is

1.

Unplug the AC power cord from the

times, once every second,

 

unable to boot.

 

computer, wait 30 seconds, then plug the

followed by a two second

 

 

 

power cord back in to the computer.

pause. Beeps stop after fifth

 

 

2.

Replace the system board.

iteration but LEDs continue until

 

 

problem is solved.

 

 

3.

Replace the processor.

 

 

 

 

 

 

 

 

Red Power LED flashes eleven

11

The current processor does

1.

Install a TXT capable processor.

times, once every second,

 

not support a feature

2.

Disable TXT in the Computer Setup (F10)

followed by a two second

 

previously enabled on this

pause. Beeps stop after fifth

 

system.

 

utility.

iteration but LEDs continue until

 

 

3.

Reinstall the original processor.

problem is solved.

 

 

 

 

 

 

 

 

 

 

 

Red Power LED flashes eleven

12

MXM thermal shutdown.

1.

Clean the MXM graphics card heat sink.

times, once every second,

 

 

2.

Replace the MXM graphics card heat sink.

followed by a two second

 

 

pause. Beeps stop after fifth

 

 

3.

Replace the MXM graphic card.

iteration but LEDs continue until

 

 

 

 

 

 

problem is solved.

 

 

 

 

 

 

 

 

System does not power on and

None

System unable to power

Press and hold the power button for less than 4

LEDs are not flashing.

 

on.

seconds. If the hard drive LED turns white, the

 

 

 

power button is working correctly. Try the

 

 

 

following:

 

 

 

1.

Replace the system board.

 

 

 

OR

 

 

 

 

Press and hold the power button for less than 4

 

 

 

seconds. If the hard drive LED does not turn on

 

 

 

white then:

 

 

 

1.

Check that the unit is plugged into a

 

 

 

 

working AC outlet.

 

 

 

2.

Open rear cover and check that the power

 

 

 

 

button cable is properly connected to the

 

 

 

 

system board.

 

 

 

3.

Check to see if the 5V_aux light on the

 

 

 

 

system board is turned on. If it is turned on,

 

 

 

 

then replace the power button board and

 

 

 

 

cable. If the problem persists, replace the

 

 

 

 

system board.

 

 

 

4.

Replace the AC adapter.

 

 

 

 

 

190 Chapter 10 POST error messages

Image 200
Contents Maintenance & Service Guide Maintenance & Service Guide Product noticeAbout This Book IiiIv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis Computer Setup F10 Utility 105 Troubleshooting without diagnostics 125 Appendix B Specifications 197 Index 198 Page Product features OverviewPage Front components ComponentSide components Rear components Adjusting the height-adjustable/recline stand optional Positioning the computerPage Adjusting the tilt/swivel stand optional Activating and customizing the software in Windows Activating the Windows operating systemCustomizing the monitor display Downloading Windows 7 updatesInstalling or upgrading device drivers Downloading Windows 8 updates Click Settings Change PC SettingsSystem parts Illustrated parts catalogSystem parts Misc parts Description Spare part number Keyboards and miceMass storage devices Boards Power button board Spare part number Sensor board assemblyCables System board C2Sequential part number listing Spare part Description NumberSequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Electrostatic discharge information Relative Humidity Event 55% 40% 10% Generating staticPreventing electrostatic damage to equipment Personal grounding methods and equipment Grounding the work areaRecommended materials and equipment Static Shielding Protection LevelsOperating guidelines General cleaning safety precautions Cleaning the Computer CaseCleaning the keyboard Routine careService considerations Cleaning the monitorCleaning the mouse Power supply fanCables and connectors Tools and software RequirementsScrews Hard DrivesSata hard drives Lithium coin cell batterySerial ATA Hard Drive Characteristics Sata hard drive cables Smart ATA drivesCable management Sata data cableRemoval and Replacement Procedures All-in One AIO Chassis Preparing to disassemble the computerRemoving the rear I/O cover Description Spare part number Rear I/O cover 733504-001To remove the stand Height-adjustable/recline stand optionalStand Page Tilt/swivel stand optional Installing an access panel security screw Access panel Page Drives Replacing a hard disc driveDescription Spare part number Optical drives Hard drivesRemove the access panel see Access panel on Drives Removing a 2.5-inch hard disc drivePage Installing a 2.5-inch hard disc drive Page Replacing the optical disc drive Page Page MSATA Solid-State Drive Memory Location System Board Label Channel Page Battery Page Wlan module Page Card reader board Description Spare part number Card reader board 732504-001Page Optical drive latch Description Spare part number Optical drive latch 733509-001Page To remove the heat sink Heat sink Graphics board and processorGraphics heat sink Processor heat sink Page Processor Graphics board Page Top rear trim Description Spare part number Top rear trim 733506-001Webcam module Page Description Spare part number Antenna kit 733499-001 AntennaRemove the top rear trim see Top rear trim on Antenna Page Lower rear panel Description Spare part number Lower rear panel 733503-001Page Fan assembly Description Spare part number Fan assembly 733489-001Page Speakers Description Spare part number Speakers 733514-001Page Converter board Description Spare part number Converter board 732493-001Page NFC sensor board Description Spare part number NFC sensor board 732503-001Page Vesa mounting plate Page Power supply Description Spare part number Power supply, 200W 733490-001Page System board Description Spare part number System boardTo remove the system board Page Updating the display panel manufacturer setting in Bios Updating Smbios Information Setup Field Name Comment LabelSide panels Page Power button board Page Page Front bezel and display panel Removal and Replacement Procedures All-in One AIO Chassis Page Page Page To install a display panel, reverse the removal procedures Updating Bios with new display panel informationHard drive and optical drive cables and connectors Page Computer Setup F10 Utility Computer Setup F10 UtilitiesComputer Setup F10 Utility Using Computer Setup F10 UtilitiesComputer Setup-File Replicated Setup Save to Removable Media Restore from Removable MediaDefault Setup Save Current Settings as Default Restore Factory Settings as DefaultComputer Setup-Storage Removable Media Boot Storage Options ESATA PortSata Emulation Max eSATA SpeedDPS Self-Test Boot OrderShortcut to Temporarily Override Boot Order Computer Setup-Security Network Boot Device SecurityUSB Security Slot SecuritySecurity System Security Virtualization Technology Directed I/OSecure Boot DriveLock SecurityManagement Computer Setup-PowerOption Description OS Power Hardware Power ThermalComputer Setup-Advanced Option Heading Power-On OptionsBus Options Bios Power-OnOnboard Devices VGA Configuration Device OptionsConnected Bios OperationsOption ROM Launch PolicyRecovering the Configuration Settings Update Bios via NetworkWhy run HP PC Hardware Diagnostics Uefi How to access and run HP PC Hardware Diagnostics UefiDownloading HP PC Hardware Diagnostics to a USB device Troubleshooting without diagnostics Safety and comfort Before you call for technical supportHelpful hints Refer to Helpful hints on page 126 in this guidePage Solving general problems 128 Troubleshooting without diagnosticsComputer date and time display is incorrect Cause Solution Select Control PanelThere is no sound or sound volume is too low Cause Solution Cannot remove computer cover or access panel Cause SolutionPoor performance Cause Solution Advanced Device Options130 Troubleshooting without diagnostics Go to Start All Programs AccessoriesRun All apps iconOpen the access panel, press the power button, and see Power supply shuts down intermittently Cause Solution Solving power problems132 Troubleshooting without diagnostics Solving hard drive problems Hard drive error occurs Cause SolutionTools tab. Under Error-checking click Check Now Error checking click Check134 Troubleshooting without diagnostics Computer will not boot from hard drive Cause Solution Storage Boot OrderDevice Configuration Computer seems to be locked up Cause SolutionCan not write to the media card Cause Solution Solving media card reader problems136 Troubleshooting without diagnostics Solving display problems Blank screen no video Cause SolutionList, then under Appearance and Personalization 138 Troubleshooting without diagnosticsSelect Adjust screen resolution Dim characters Cause Solution Select ImageControl/ Horizontal Position or Vertical 140 Troubleshooting without diagnosticsImage is not centered Cause Solution Out of Range displays on screen Cause Solution 142 Troubleshooting without diagnostics Certain typed symbols do not appear correct Cause SolutionDevice Security System Audio Solving audio problemsSound cuts in and out Cause Solution Control Panel, and then select Device Manager 144 Troubleshooting without diagnosticsLine-in jack is not functioning properly Cause Solution Solving printer problems Control Panel , and then select Device ManagerSolving keyboard and mouse problems 146 Troubleshooting without diagnosticsPrinter will not turn on Cause Solution Printer prints garbled information Cause SolutionSolving keyboard and mouse problems 147 Enter148 Troubleshooting without diagnostics Security USB Security Solving hardware installation problemsSolving hardware installation problems 149 150 Troubleshooting without diagnostics Computer will not start Cause SolutionSolving network problems Wake-on-LAN feature is not functioning Cause Solution152 Troubleshooting without diagnostics Network status link light never flashes Cause Solution Manager154 Troubleshooting without diagnostics Diagnostics reports a failure Cause SolutionSolving memory problems New network card will not boot Cause Solution156 Troubleshooting without diagnostics Out of memory error Cause SolutionMemory count during Post is wrong Cause Solution Insufficient memory error during operation Cause SolutionCause Solution Solving processor problemsPoor performance is experienced Cause Solution Security Network Boot Solving CD-ROM and DVD problems158 Troubleshooting without diagnostics Movie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause SolutionSolving USB flash drive problems 160 Troubleshooting without diagnosticsUSB flash drive not found identified Cause Solution System will not boot from USB flash drive Cause SolutionSolving front panel component problems Solving Internet access problemsSolving front panel component problems 161 Need to disable the webcam Cause Solution162 Troubleshooting without diagnostics Unable to connect to the Internet Cause SolutionSelect Start Control Panel Click Internet OptionsSolving software problems ROM issue Post error has occurred164 Troubleshooting without diagnostics System files may be damagedBacking up, restoring, and recovering in Windows Backing up, restoring, and recovering in Windows 8Creating recovery media and backups Restoring and recovering using Windows 8 tools Using Windows 8 RefreshUsing Windows 8 Reset Recovery using the Windows 8 recovery USB flash drive Select Reset Follow the on-screen instructions to continuePage Creating recovery media Backing up, restoring, and recovering in Windows 7Click All Programs Creating recovery discs To create the Windows DVDSystem Restore Follow the on-screen instructions to set up your backupSystem Recovery System Recovery when Windows is respondingSystem Recovery when Windows is not responding Page Select Install now Post error messages Post error messages Post numeric codes and text messagesControl panel message Description Recommended action DevicesPost numeric codes and text messages Verify monitor is attached and turned Under Storage DPS Self-test Change Storage Storage OptionsSata Emulation to IDE, and select File Save Changes and Exit. ReenterPost error messages If the error persists, update to the latest Bios version and ME firmware version Post numeric codes and text messages Possible Cause Recommended Action Interpreting Post diagnostic front panel LEDsActivity For systems with integrated graphics, replace Install a TXT capable processor Cmos Establishing a setup or power-on password Resetting the setup and power-on passwordClearing and resetting the Cmos Page Japanese power cord requirements General requirementsCountry Accrediting Agency Appendix a Power cord set requirementsCountry-specific requirements 197 Capacitive strip sensor cable Cleaning ComputerSafety precautions Sata characteristics 155 Monitor 137 Mouse 146 Network 151 Power 132 Printer 145 Keyboard 146 Media Card Reader 136System Recovery using recovery
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800 G1 specifications

The HP ProDesk 800 G1 is a powerful and versatile desktop computer designed for business and professional use. Released as part of HP's ProDesk series, this model is known for its reliability, performance, and advanced features, making it an ideal choice for various office environments.

One of the standout characteristics of the HP ProDesk 800 G1 is its robust performance. Equipped with Intel's 4th generation Core processors, users can choose from a range of options including Core i3, i5, and i7, ensuring that there is a suitable option for tasks ranging from basic office applications to more demanding workloads such as graphic design and data analysis. The desktop supports up to 32GB of DDR3 RAM, enabling multitasking capabilities that allow users to run multiple applications simultaneously without performance degradation.

Storage options on the HP 800 G1 are flexible, including traditional hard disk drives (HDD) and solid-state drives (SSD). The inclusion of SSDs significantly enhances system responsiveness and boot times, making it a great option for users who require quick access to files and applications. Additionally, with varying storage capacities available, users can choose a configuration that best fits their data requirements.

Connectivity is another area where the HP ProDesk 800 G1 excels. It features multiple USB ports, including USB 3.0 for faster data transfer speeds, along with legacy ports such as USB 2.0. The desktop is also equipped with DisplayPort and VGA outputs for versatile display options, allowing users to connect multiple monitors for enhanced productivity. Furthermore, it includes Ethernet for reliable wired network connections and can support wireless connectivity options for added convenience.

In terms of security, the HP ProDesk 800 G1 has several built-in features, such as HP Client Security and TPM (Trusted Platform Module) for hardware-based encryption. This ensures that sensitive data remains protected, making it suitable for businesses that prioritize data security.

The design of the HP ProDesk 800 G1 is both functional and aesthetically pleasing. Its compact form factor allows for easy placement in limited spaces, while the tool-less design simplifies upgrades and maintenance. Additionally, HP’s commitment to energy efficiency is evident in this model, with ENERGY STAR certification ensuring that it operates in an environmentally friendly manner.

Overall, the HP ProDesk 800 G1 stands out as a reliable desktop computer that combines performance, security, and expandability, making it a smart investment for any business looking for a robust computing solution.