Don’t Forget to Register, Where to Get Help

Support Information

Don’t Forget to Register!

You can register your computer through the Help and Support Center. Click the Windows Start Button, and then click Help and Support.

Where to Get Help

Follow these steps when you need help

1Check the setup poster and product documentation for help with setting up and using your computer.

2Use the Help and Support Center for help with hardware and software questions. Click the Windows Start Button, and then click Help and Support.

The Help and Support Center provides useful troubleshooting information and includes the following:

•Link to register your computer.

•System information, including your computer product number, model number, and serial number.

•E-mail support.

•HP Real Time Chat with qualified support specialists.

•Support phone numbers.

•Link to the User Guides for your computer.

3If you think you have a hardware issue, before calling the Customer Care Center, run the PC-Doctor diagnostic tool that is preinstalled on your computer. Click the Windows Start Button, All Programs, PC Help & Tools, and then click PC-Doctor.

4For help online, go to the HP Customer Care Center Web site at: http://www.hp.com/support

5If you have not solved the problem, first, call your computer retailer, or second, call the HP Customer Care Center at:

Australia:
HP:	1300 721 147
Compaq:	1300 888 423
Mon.–Fri. 10 a.m.–9 p.m.,
Sat.–Sun. 10 a.m.–4 p.m. (local time)
Hong Kong SAR:	2802 4098
Macau SAR:	0800-366
Hours: Mon.–Fri. 9 a.m.–6 p.m.,
Sat. 9 a.m.–1 p.m.
India:	1-800-114772 (Toll Free)
	0124 2346992 (Toll)
	9350623861 (SMS Only)
Monday to Saturday 9am–9pm
Hours are subject to change without notice.
Indonesia:	(21) 350-3408
Hours: Mon.–Fri. 8 a.m.–5 p.m.
Malaysia:	1800 88 8588

Hours: Mon.–Fri. 8:30 a.m.–9:30 p.m.,

Sat. 8:30 a.m.–12:30 p.m.

New Zealand:
HP:	0 800 441 147
Compaq:	0 800 113 694
Mon.–Fri. 10 a.m.–9 p.m.,
Sat.–Sun. 10 a.m.–4 p.m. (local time)
Philippines:	(2) 867-3551

Hours: Mon.–Fri. 8:30 a.m.–9:30 p.m.,

Sat. 8:30 a.m.–12:30 p.m.

Singapore:

6272 5300

Hours: Mon.–Fri. 8:30 a.m.–9:30 p.m.,

Sat. 8:30 a.m.–12:30 p.m.

Thailand:

(2) 353-9000

Hours: Mon.–Fri. 8:30 a.m.–9:30 p.m.,

Sat. 8:30 a.m.–12:30 p.m.

Vietnam:

Call your retailer.

Hours are subject to change without notice.