Software Technical Support

HP’s only warranty obligations with respect to software distributed by HP under the HP brand name are set forth in the applicable end-user license or program license agreement provided with that software. If the removable media on which HP distributes the software proves to be defective in materials or workmanship within thirty (30) days of purchase, your sole remedy shall be to return the removable media to HP for replacement. For blank tape removable media please refer to the following Web site:

http://h20000.www2.hp.com/bizsupport/TechSupport/

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It is your responsibility to contact non-HP manufacturers or suppliers for their warranty support.

Software technical support for your HP Software, HP pre-installed third-party software and third-party software purchased from HP is available from HP via multiple contact methods, including electronic media and telephone, for thirty (30) days from date of purchase. See “Contacting HP” for online resources and telephone support. Any exceptions to this will be specified in your End User License Agreement (EULA).

Software technical support includes assistance with:

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Answering your installation questions (how to, first steps, and prerequisites).

Setting up and configuring the software (how-to and first steps). Excludes system optimization, customization and network configuration.

•Interpreting system error messages.

•Isolating system problems to software usage problems.

•Obtaining support pack information or updates.

Software technical support does NOT include assistance with:

•Generating or diagnosing user-generated programs or source codes.

•Installation of non-HP products.

Freeware Operating Systems and Applications

HP does not provide software technical support for software provided under public license by third parties, including Linux operating systems or applications (“Freeware”). Software technical support for Freeware provided with HP Hardware Products is provided by the Freeware vendor. Please refer to the Freeware operating system or other Freeware application support statement included with your HP Hardware Product.