HP Insight Diagnostics
The HP Insight Diagnostics utility allows you to view information about the hardware configu- ration of the computer and perform hardware diagnostic tests on the subsystems of the com- puter. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.
The Survey tab is displayed when you invoke HP Insight Diagnostics. This tab shows the cur- rent configuration of the computer. From the Survey tab, there is access to several categories of information about the computer. Other tabs provide additional information, including diagnostic test options and test results. The information in each screen of the utility can be saved as an html file and stored on a diskette or USB HP flash drive.
Use HP Insight Diagnostics to determine if all the devices installed on the computer are recog- nized by the system and functioning properly. Running tests is optional but recommended after installing or connecting a new device.
You should run tests, save the test results, and print them so that you have printed reports avail- able before placing a call to the Customer Support Center.
Insight Diagnostics may be found on the Documentation and Diagnostics CD that shipped with the computer. The tool may also be downloaded from the HP Web site using the following pro- cedure:
1.Go to www.hp.com
2.Click the Software & Download driver link.
3.Enter the product number (for example, dc5800) in the text box and press the Enter key.
4.Select the specific product.
5.Select the OS.
6.Click the Diagnostics link.
7.Select HP Insight Diagnostics Offline Edition.
8.Select the proper language and click Download.
NOTE: The download includes instructions on how to create a bootable CD.
Common POST Error Messages
Screen Message | Description | Recommended Action | |
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1. System ROM checksum. | 1. | Verify ROM, reflash if required | |
| 2. Expansion board option | 2. | Remove suspected card, reboot |
| ROM checksum. | 3. | If expansion board recently added, |
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| remove to see if problem remains. |
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| 4. | Clear CMOS. |
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| 5. | If message disappears, may be |
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| problem with expansion card. |
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| 6. | Replace system board. |
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Configuration incorrect. | Run Computer Setup and check con- | ||
Not Set | RTC battery may need to be | figuration in Advanced > Onboard | |
| replaced. | Devices. Reset date and time in Con- | |
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| trol Panel. If problem persists, | |
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| replace RTC battery. | |
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Invalid time or date in con- | Reset the date and time under Con- | ||
Set | figuration memory. | trol Panel (Computer Setup can also | |
| RTC | be used). If the problem persists, | |
| tery may need to be | ||
| replace the RTC battery. | ||
| replaced. | ||
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| Memory amount has | Press the F1 key to save the memory | |
Error | changed since the last | changes. | |
| boot (memory added or |
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| removed). | 1. | Run Setup (F10). |
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| Incorrect memory configu- | 2. | Make sure the memory module(s) |
| ration. |
| are installed properly. |
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| 3. | If |
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| added, test using |
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| memory. |
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| 4. | Verify proper memory module |
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| type. |
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| RAM failure. | 1. | Run Setup (F10). |
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| 2. | Ensure memory modules are |
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| correctly installed. |
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| 3. | Verify proper memory module |
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| type. |
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| 4. | Remove and replace the identified |
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| faulty memory module(s). |
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| 5. | If the error persists after replacing |
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| memory modules, replace the |
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| system board. |
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| A memory module in mem- | 1. | Verify proper memory module |
Memory Module in | ory socket identified in the |
| type. |
Memory Socket(s) X, | error message is missing | 2. | Try another memory socket. |
X, ... | critical SPD information, or | ||
| is incompatible with the | 3. | Replace DIMM with a module |
| chipset. | ||
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| conforming to the SPD standard. | |
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| Populated DIMM configura- | Rearrange the DIMMs so that each | |
tion Warning | tion is not optimized. | channel has the same amount of | |
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| memory. | |
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Populated DIMM configura- | Remove power from the system and | ||
tion Warning | tion is not optimized. | reinstall memory modules. Populate | |
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| modules starting with slot XMM4, | |
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| then XMM3, followed by slots | |
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| XMM2 and XMM1. | |
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| Recently added memory | 1. | If additional memory was recently |
Module Detected ECC | module(s) support ECC |
| added, remove it to see if the |
Modules not supported | memory error correction. |
| problem remains. |
on this Platform |
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| 2. | Check product documentation for | |
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| memory support information. |
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301, | Keyboard failure. | 1. | Reconnect keyboard with |
error |
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| computer turned off. |
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| 2. | Check connector for bent of |
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| missing pins. |
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| 3. | Ensure that none of the keys are |
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| depressed. |
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| 4. | Replace keyboard. |
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| 5. | If 304 possible system board |
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| issue. |
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Common POST Error Messages (continued)
Screen Message | Description | Recommended Action | |
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Graphics display controller. | 1. | Reseat graphics card. | |
Failure |
| 2. | Clear CMOS. |
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| 3. | Check monitor connection. |
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| 4. | Replace graphics card (if |
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| possible). |
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Flash Screen image has | Reflash the system ROM with the | ||
Image Corrupted | errors. | latest BIOS image. | |
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CPU fan is not connected or | 1. | Reseat CPU fan. | |
CPUB Fan not | may have malfunctioned. | 2. | Reseat fan cable. |
Detected |
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| 3. | Replace CPU fan. |
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Chassis, rear chassis, or | 1. | Reseat chassis, rear chassis, or | |
Chassis, or Front Chas- | front chassis fan is not con- |
| front chassis fan. |
sis Fan not Detected | nected or may have mal- | 2. | Reseat fan cable. |
| functioned. | ||
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| 3. | Replace chassis, rear chassis, or |
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| front chassis fan. |
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Diskette controller circuitry | 1. | Run Computer Setup. | |
ler Error | or floppy drive circuitry | 2. | Check and/or replace cables. |
| incorrect. | ||
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| 3. | Clear CMOS. |
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| 4. | Replace diskette drive. |
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| 5. | Replace the system board. |
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Mismatch in drive type. | 1. | Run Computer Setup. | |
Type Error |
| 2. | Disconnect any other diskette |
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| controller devices (tape drives). |
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| 3. | Clear CMOS. |
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Front audio harness has | Reconnect or replace front audio | ||
Connected | been detached or unseated | harness. | |
| from motherboard. |
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Front USB harness has been | Reconnect or replace front USB har- | ||
Connected | detached or | ness. | |
| unseated from motherboard. |
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There is an incompatibility/ | Try rebooting the system. If the error | ||
Express slot failed to | problem with this device and | reoccurs, the device may not work | |
initialize | the system or PCI Express | with this system | |
| Link could not be retrained | ||
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| to an x1. |
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Hard drive is about to fail. | 1. | Determine if hard drive is giving | |
Drive Detects Immi- | (Some hard drives have a |
| correct error message. Enter |
nent Failure | hard drive firmware patch |
| Computer Setup and run the Drive |
| that will fix an erroneous |
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| Protection System test under | |
| error message.) |
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| Storage > DPS | |
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| 2. | Apply hard drive firmware patch |
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| if applicable. |
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| 3. | Back up contents and replace hard |
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| drive. |
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One or more SATA devices | Ensure SATA connectors are used in | ||
Error | are improperly attached. For | ascending order. For one device, use | |
| optimal performance, the | SATA 0. For two devices, use SATA | |
| SATA 0 and SATA 1 con- | 0 and SATA 1. For three devices, use | |
| nectors must be used before | SATA 0, SATA1, and SATA 4. | |
| SATA 4 and SATA 5. |
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Drivelock is enabled on one | Either remove the Drivelocked | ||
is not supported in | or more SATA hard drives, | SATA device or disable the Drive- | |
RAID mode. | and they cannot be accessed | lock feature. To disable the Drive- | |
| while the system is config- | lock feature, enter Computer Setup, | |
| ured for RAID mode. | change Storage > Storage Options | |
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| > SATA Emulation to IDE, and | |
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| select File > Save Changes and | |
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| Exit. | |
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| select Security > Drivelock. For | |
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| each listed | |
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| device, ensure Drivelock is Disabled. | |
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| Lastly, change Storage > Storage | |
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| Options > SATA Emulation back to | |
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| RAID and select File > Save | |
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| Changes and Exit. | |
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Processor not supported by | 1. | Upgrade BIOS to proper version. | |
Error | ROM BIOS. | 2. | Change the processor. |
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Invalid Electronic | Electronic serial number is | Enter the correct serial number in | |
Serial Number | missing. | Computer Setup. | |
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Memory Parity Error | Parity RAM failure. | Run Computer Setup and Diagnostic | |
| utilities. Remove | ||
| may be causing a problem. | ics card to see if the problem goes | |
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| away. | |
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Network Server Mode | Keyboard failure while Net- | 1. | Reconnect keyboard with |
Active and No Key- | work Server Mode enabled. |
| computer turned off. |
board Attached |
| 2. | Check connector for bent or |
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| missing pins. |
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| 3. | Ensure that none of the keys are |
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| depressed. |
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| 4. | Replace keyboard. |
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Parity Check 2 | Parity RAM failure. | Run Computer Setup and Diagnostic | |
| utilities. Remove | ||
| may be causing a problem. | ics card to see if problem goes away. | |
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dc5850 Illustrated Parts & Service Map, MT | page 4 |