HP P930 manual Preparing to call technical support

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Troubleshooting

Preparing to call technical support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call:

■The monitor

■Monitor model number

■Serial number for the monitor

■Purchase date on invoice

■Conditions under which the problem occurred

■Error messages received

■Hardware configuration

■Hardware and software you are using

User’s Guide

A–3

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Contents User’s Guide Page Contents Technical Specifications Product Features Safety and Maintenance Guidelines Important safety informationMaintenance guidelines Safety and Maintenance Guidelines Setting Up the Monitor Attaching and removing the baseSetting Up the Monitor Connecting the monitor Setting Up the Monitor Installing information files Operating the MonitorFront panel components Component FunctionComponent Function Rear components Using the on-screen display Button FunctionOperating the Monitor Viewing the OSD menu Menu FunctionMenu Function Menu Function Decrease or enlarge the screen viewing area Trapezoid setting when the top or bottom Temperature is a measure of the warmth Screen Select Clear Moire when a moire pattern Minute period Your monitor Energy saver feature Monitor messagesUser modes Troubleshooting Solving common problemsUsing the worldwide Web Preparing to call technical support Technical Specifications P930 MonitorHumidity Noncondensing Display Resolutions Factory Preset and Preload Display ModesAgency Regulatory Notices Federal Communications Commission NoticeModifications CablesCanadian Notice Avis CanadienEuropean Union Notice Japanese NoticePower Cord Set Requirements EPA Energy Star ComplianceWhy do we have environmentally labelled computers? TCO ‘99 RequirementsWhat does labelling involve? Environmental Requirements Flame RetardantsCadmium MercuryCFCs Freons Lead