HP 2311x, 2311F, 2311CM, 2711x, 2211x, 2211F, 2011x, 2011S Troubleshooting, Solving Common Problems

Page 32

A Troubleshooting

Solving Common Problems

The following table lists possible problems, the possible cause of each problem, and the recommended solutions:

Problem

Solution

 

 

Power button LED is not on.

Make sure that the Power button is on, and the power cord is connected to a grounded power

 

outlet and to the monitor.

 

Select Management in the OSD menu, and then select Bezel Power LED. Check if the

 

Bezel Power LED option is set to Off and, if so, set to On mode.

 

 

Power source LED is not on.

The monitor is not receiving power. Contact your authorized HP service provider to replace the

The power source LED is on

power adaptor.

the rear of the monitor next to

 

the power plug connector.

 

 

 

Screen is blank.

Connect the power cord. Turn on the power.

 

Connect the video cable properly. See Setting Up the Monitor on page 6 for more information.

 

Press a key on the keyboard or move the mouse to turn off the screen-blanking utility.

 

 

Image appears blurred,

Press the Menu button to open the OSD menu, and adjust the brightness and contrast scales.

indistinct, or too dark.

 

 

 

Check Video Cable appears

Connect the appropriate video cable (VGA, DVI, or HDMI) between the computer and

on screen.

monitor. Be sure that the computer power is off while connecting the video cable.

 

NOTE: HDMI input is available for select models only.

 

 

Input Signal Out of Range

Restart your computer and enter Safe Mode. Change your settings to a supported setting (see

appears on screen.

the table in Preset Video Modes on page 33). Restart your computer so that the new settings

 

take effect.

 

 

Picture is fuzzy and has

Adjust the contrast and brightness controls.

ghosting, shadowing

Make sure that you are not using an extension cable or switch box. HP recommends plugging

problem.

the monitor directly into the graphic card output connector on the back of your computer.

 

 

 

Unable to set the monitor to

Make sure that the graphics card supports the optimal resolution.

the optimal resolution.

Make sure that the latest supported driver is installed for the graphics card. For HP and

 

 

Compaq systems, you can download the latest graphics driver for your system from:

 

www.hp.com/support. For other systems, refer to the Web site for your graphics card.

Screen is black or displaying at a lower resolution while displaying high-definition (HD) content.

Check if your monitor and computer support HDCP. Refer to High-Bandwidth Digital Content Protection (HDCP) select models on page 12 or www.hp.com/support.

26 Appendix A Troubleshooting

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Contents User Guide Third Edition June Document Part Number About This Guide About This Guide Table of contents Appendix a Troubleshooting Product Features LCD MonitorsEnww Safety Precautions Safety and Maintenance GuidelinesImportant Safety Information Maintenance Guidelines Cleaning the Monitor Shipping the MonitorAssembling the Monitor Setting Up the MonitorUnpacking the Monitor Connecting Monitor Cables 2Inserting the Monitor PanelConnecting the VGA Video Cable Connecting the DVI-D Video Cable Select Models Connecting the Hdmi Cable Select Models Getting Hdmi SoundConnecting the Power Cord 6Connecting the Power CordHigh-Bandwidth Digital Content Protection Hdcp select models Installing the Cable Management ClipSelecting Video Input Connectors Turning on the MonitorAdjusting The Tilt 8Tilt Adjustment Setting Up the MonitorConnecting External Speakers and Audio Cable Select Models Wall Mounting the Monitor PanelEnww Wall Mounting the Monitor Panel CD Software and Utilities Installing DriversOperating the Monitor Using the On-Screen Display OSD Front-Panel ControlsOSD Menu Selections Default setting is off. DCR automatically Power-Saver Feature on VGA Identifying Monitor Conditions Power-Saver Feature Troubleshooting Solving Common ProblemsSolving Common Problems Have the following information available when you call Locating the Rating LabelHP LCD Monitors Technical SpecificationsTable B-12011x/2011s Specifications Table B-22211f/2211x Specifications Table B-32311cm/2311f/2311x SpecificationsTable B-42511x Specifications Table B-52711x Specifications Input Modes Preset Video Modes2011x/2011s Factory Preset Video Input Modes Entering User Modes Table B-8LCD Monitor Quality and Pixel Policy Power AdaptersTable B-9Power Adapters Agency Regulatory Notices Federal Communications Commission NoticeModifications CablesEuropean Union Regulatory Notice Canadian NoticeAvis Canadien Japanese Notice Korean Notice Power Cord Set Requirements German Ergonomics NoticeEnergy Star Qualification Japanese Power Cord RequirementsProduct Environmental Notices Chemical Substances HP Recycling Program Enww
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2311x, 2311F, 2011x, 2711x, 2011S specifications

The HP 2211F, 2311CM, 2311XI, and 2311F are innovative LCD monitors designed by HP to cater to a variety of visual and functional needs. While they share some similarities, each model incorporates distinctive features and technologies that enhance user experience.

Starting with the HP 2211F, this 21.5-inch monitor is equipped with a Full HD 1920x1080 resolution, offering crisp and clear images ideal for both home and office usage. One of its standout features is the use of LED backlighting, which not only improves brightness but also contributes to energy efficiency. The HP 2211F features a 5ms response time, making it suitable for both casual gaming and multimedia consumption. Its sleek design, complemented by a barely-there bezel, provides a modern touch to any workspace.

The HP 2311CM takes the visual experience a step further with its unique design and advanced connectivity options. This 23-inch monitor also boasts a Full HD resolution, enabling vibrant color reproduction and sharp detail. It incorporates a built-in webcam, making it an excellent option for video conferencing and online collaborations. Users can enjoy high-definition imaging with a wide viewing angle, thanks to its IPS panel, which also ensures consistent color accuracy from various perspectives.

Next is the HP 2311XI, which is a standout model in HP’s lineup, emphasizing interactivity and touch capabilities. This 23-inch monitor not only delivers Full HD resolution but also features capacitive multi-touch technology that allows for simple and intuitive navigation. It’s particularly beneficial for design professionals and users in industries that demand a more tactile interaction. The 2311XI is optimized for Windows 8, enhancing the user experience with gesture-based controls.

Lastly, the HP 2311F is another excellent option in the HP range, featuring a 23-inch display that combines sleek aesthetics with practical functionality. Like its counterparts, it offers a Full HD resolution but focuses on reducing blue light emissions, which can help reduce eye strain during extended usage. The monitor also supports an adjustable stand, which allows users to find their preferred viewing angle effortlessly.

Across these models, HP has integrated technologies that prioritize user comfort and environmental sustainability. Both the energy-efficient design and the use of mercury-free panels are commendable, aligning with modern eco-conscious standards. Each monitor in this series proves to be an exceptional choice for diverse users, balancing performance, functionality, and style.
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