HP CQ1859s, CQ1859E manual Online Technical Support Preparing to Call Technical Support

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Online Technical Support

For the online access to technical support information, self-solve tools, online assistance, community forums of IT experts, broad mutlivendor knowledge base, monitoring and diagnostic tools, go to http://www.hp.com/support

Preparing to Call Technical Support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call:

●Monitor model number

●Monitor serial number

●Purchase date on invoice

●Conditions under which the problem occurred

●Error messages received

●Hardware configuration

●Name and version of the hardware and software you are using

22 Appendix A Troubleshooting

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Contents CQ1859, CQ1859e, and CQ1859s LCD Monitors Page About This Guide Iv About This Guide Table of contents Appendix a Troubleshooting Product Features CQ1859, CQ1859e, and CQ1859s LCD MonitorsSafety and Maintenance Guidelines Important Safety InformationCleaning the Monitor Maintenance GuidelinesShipping the Monitor Setting Up the Monitor Installing the Monitor StandRear Components Component FunctionConnecting the Cables Adjusting the Monitor Stand Turning on the MonitorInstalling a Cable Lock Locating the Rating LabelsOperating the Monitor Software and UtilitiesInformation File Image Color Matching FileInstalling from the CD Installing the .INF and .ICM FilesDownloading from the Worldwide Web Using the Auto-Adjustment Function Side Panel Controls 1Monitor Side Panel ControlsAdjusting the Monitor Settings Using the On-Screen Display MenuOSD Menu Selections 2OSD Menu Monitor is powered on. Select the location to Identifying Monitor Conditions Optimizing Digital ConversionSleep Timer Mode Changing the Color Temperature SRGB SupportInstalling the sRGB ICM File for Microsoft Windows Vista Troubleshooting Solving Common ProblemsOnline Technical Support Preparing to Call Technical Support Technical Specifications CQ1859, CQ1859e, and CQ1859s ModelsRecognizing Preset Display Resolutions Energy Saver FeatureEntering User Modes CQ1859, CQ1859e, and CQ1859s ModelsEnergy Saver Feature Agency Regulatory Notices Federal Communications Commission NoticeModifications CablesAvis Canadien Canadian NoticeEuropean Union Regulatory Notice Japanese Power Cord Requirements Japanese Notice Korean Notice Power Cord Set RequirementsGerman Ergonomics Notice Product Environmental Notices Materials DisposalTurkey EEE Regulation LCD Monitor Quality and Pixel Policy

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