HP L2045W manual Using the Worldwide Web Preparing to Call Technical Support

Page 40

Problem

Possible Cause

Solution

 

 

 

 

The HP Display LiteSaver may not

Confirm that the HP Display LiteSaver is compatible with

 

be compatible with the computer

the system.

 

system. Some notebook computers

1. Right-click on the HP Display LiteSaver icon in the

 

are not compatible and the monitor

 

power can not be controlled.

system tray.

 

 

2. Select Power Off Display from the menu.

 

 

The monitor screen should turn off if the system is

 

 

compatible. To turn the monitor back on, wait 5 seconds

 

 

and move the mouse.

 

 

NOTE: If the monitor did not turn off, then the computer

 

 

graphics driver is not compatible with the HP Display

 

 

LiteSaver software.

 

 

 

The monitor is off but it did

The monitor's power saving control

Check the monitor's OSD menu setting for power saving

not seem to enter into a low-

is disabled.

enable/disable controls. The control should be set to

power sleep mode.

 

enable to allow the monitor to enter into low-power modes.

 

 

 

Using the Worldwide Web

For the online access to technical support information, self-solve tools, online assistance, community forums of IT experts, broad mutlivendor knowledge base, monitoring and diagnostic tools, go to http://www.hp.com/support

Preparing to Call Technical Support

If you cannot solve a problem using the trouble shooting tips in this section, you may need to call technical support. Have the following information available when you call:

The monitor

Monitor model number

Serial number for the monitor

Purchase date on invoice

Conditions under which the problem occurred

Error messages received

Hardware configuration

Hardware and software you are using

32 Appendix A Troubleshooting

Image 40 Contents
HP L2045w 20 LCD Monitor Page About This Guide Iv About This Guide Table of contents Appendix a Troubleshooting Appendix D LCD Monitor Quality and Pixel Policy Viii Product Features HP L2045wPage Important Safety Information Safety and Maintenance GuidelinesMaintenance Guidelines Cleaning the Monitor Shipping the MonitorSetting Up the Monitor Rear ComponentsSelecting the Signal Connectors and Cables 2Two Sets of Vesa 100mm Mounting HolesConnecting the Monitor 3Connecting the DVI-D Signal Cable not included with monitorPage 7Using the Cable Management Feature Connecting the Monitor Adjusting the Monitor 10Adjusting the Height Adjusting the Monitor Turning on the Monitor Connecting USB Devices Using the Accessory RailsRemoving the Monitor Pedestal Base Mounting SolutionsMounting the Monitor 15Mounting the Monitor to a Swing Arm Using Quick Release Page Locating the Rating Labels Mounting to the Pedestal BaseOperating the Monitor Software and UtilitiesInformation File Image Color Matching FileInstalling the .INF and .ICM Files Using the Auto-Adjustment FunctionInstalling from the CD Downloading from the Worldwide WebPage Front Panel Controls 1Monitor Front Panel ControlsAdjusting the Monitor Settings Using the On-Screen Display MenuAdjusting the Monitor Settings 2OSD Menu DVI-D Using the HP Display Assistant Utility Optimizing Digital ConversionSleep Timer Mode Identifying Monitor ConditionsInstalling the HP Display LiteSaver Software HP Display LiteSaverChanging the Color Temperature SRGB SupportInstalling the sRGB ICM File for Microsoft Windows Vista Troubleshooting Solving Common ProblemsUsing the Worldwide Web Preparing to Call Technical Support Technical Specifications L2045w ModelRecognizing Preset Display Resolutions Entering User ModesEnergy Saver Feature Agency Regulatory Notices Federal Communications Commission NoticeModifications CablesAvis Canadien Canadian NoticeEuropean Union Regulatory Notice Japanese Power Cord Requirements Japanese Notice Korean Notice Power Cord Set RequirementsGerman Ergonomics Notice Product Environmental Notices Materials DisposalAppendix C Agency Regulatory Notices LCD Monitor Quality and Pixel Policy