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Problem | Possible Cause | Solution |
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|
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| The HP Display LiteSaver may not | Confirm that the HP Display LiteSaver is compatible with |
| be compatible with the computer | the system. |
| system. Some notebook computers | 1. |
| are not compatible and the monitor | |
| power can not be controlled. | system tray. |
|
| 2. Select Power Off Display from the menu. |
|
| The monitor screen should turn off if the system is |
|
| compatible. To turn the monitor back on, wait 5 seconds |
|
| and move the mouse. |
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| NOTE: If the monitor did not turn off, then the computer |
|
| graphics driver is not compatible with the HP Display |
|
| LiteSaver software. |
|
|
|
The monitor is off but it did | The monitor's power saving control | Check the monitor's OSD menu setting for power saving |
not seem to enter into a low- | is disabled. | enable/disable controls. The control should be set to |
power sleep mode. |
| enable to allow the monitor to enter into |
|
|
|
Using the Worldwide Web
For the online access to technical support information,
Preparing to Call Technical Support
If you cannot solve a problem using the trouble shooting tips in this section, you may need to call technical support. Have the following information available when you call:
●The monitor
●Monitor model number
●Serial number for the monitor
●Purchase date on invoice
●Conditions under which the problem occurred
●Error messages received
●Hardware configuration
●Hardware and software you are using
32 Appendix A Troubleshooting