HP Ultrium 215 manual Service and Support, HP Care Pack, and Warranty Information

QuickSpecs

HP StorageWorks Ultrium Half-Height Tape Drives

Service and Support, HP Care Pack, and Warranty Information

HP Care Pack	HP Care Pack Services offer upgraded service levels to extend and expand your standard product
Information	warranty with easy-to-buy, easy-to-use support packages that help you make the most of your
	hardware and software investments. They let you choose the support levels that meet your
	business requirements, from basic to mission-critical. They help you contain total cost of
	ownership.
	HP Care Pack warranty extensions can be purchased along with HP products to cost-effectively
	upgrade or extend your warranty. For many products, post-warranty HP Care Pack services are
	available when your original warranty has expired.
	Why purchase an HP Care Pack service?
	Your standard warranty protects against product defects. HP Care Pack Services help you guard
	against unplanned downtime, which can reduce your productivity and profitability. These
	convenient service packages:
	Protect your investment in HP products
	Provide consistent, predictable levels of support across your entire department or business
	Ease budget planning with fixed-cost support that includes parts and labor
	Give you direct access to proven technical and problem-solving expertise
	Offer a choice of response-time and repair-time commitments
	Deliver prompt, measurable results
	Are available whenever and wherever you do business
	HP Care Pack availability may vary by country and product.
	Supporting your Adaptive Enterprise journey
	HP Services helps you make the Adaptive Enterprise real for your organization. The breadth,
	depth, and quality of HP hardware and software support services can help you improve the
	performance of your IT support processes and resolve the complex software and hardware
	problems that tax user productivity. HP Care Pack services help you increase IT environment
	stability, efficiency, and agility from the desktop to the data center, and improve the productivity of
	your employees.

Warranty and Services Hewlett-Packard provides a 3-year, next-day, parts exchange, limited warranty for the Ultrium tape

Included with the drive (Warranty Code 7Z), plus 9x5 phone support for the duration of the warranty.

Product

For more information about HP's Global Limited Warranty and Technical Support, visit: ftp://ftp.compaq.com/pub/products/storageworks/warranty/EN_321708-008.pdf

DA - 12128 Worldwide QuickSpecs — Version 7 — 3/17/2006 Page 9