HP MSA50 manual Service and Support, HP Care Pack, and Warranty Information

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QuickSpecs

HP StorageWorks Modular Smart Array 50 Enclosure

Service and Support, HP Care Pack, and Warranty Information

Software Product

Standalone telephone support

Services

Rights to new license version

 

Media and documentation updates

 

 

Hardware Product Services

Installation services

On-site maintenance (includes warranty support)

Response time upgrades during the warranty period

Post-warranty coverage

RAID setup and performance consulting via statement of work

For additional hardware installation and maintenance information, please refer to the URL listed below:

http://www.hp.com/hps/carepack/services/cp_installation.html

Warranty Upgrade

Response – Upgrade on-site response from next business day to same day 4 hours

Options

Coverage – Extend hours of coverage from 9 hours x 5 days to 24 hours x 7 days

 

Duration – Select duration of coverage for a period of 1, 3, or 5 years

 

 

HP Services and

HP Care Pack is defined as an upgrade to the product warranty attribute, available for a specific

Support

duration and hours of coverage.

 

HP Care Pack is not available for less than the product's warranty duration.

 

HP Care Pack is available for sale anytime during the warranty period for most products, but the

 

commencement date will be the same as the Warranty Start Date (delivery date to end user

 

customer). Proof of purchase may be required.

 

HP Care Pack services are prepaid.

 

For additional HP Care Pack (hardware & software) information, as well as orderable part

 

numbers, please refer to the URL http://www.hp.com/hps/carepack

 

Care Pack services provide a range of life cycle support options that let you choose the service

 

levels that meet your business requirements, from basic to mission-critical.

 

A full range of HP Care Pack hardware and software services are available including:

 

Installation and start up

 

Education courses

 

Extended onsite hardware coverage hours from same business day 13 hours, 5 day to 24

 

hours, 7 days call window with options including 4 hour response or 6-hour Call To Repair

 

Comprehensive range of software technical support for Microsoft, Linux, ProLiant Essentials

 

and VMware-based IT solutions helping to deliver high level of application availability.

 

Response times range from 30 mins for critical problems to 2 hours.

 

System Management, Performance Services and Mission Critical Support Solution.

 

NOTE: For more information on HP Care Pack services, contact any of our worldwide sales

 

offices, resellers or visit our worldwide website at: http://www.hp.com/hps/carepack

 

NOTE: For more complete information on HP Services offerings, customers and resellers, please

 

visit us at: http://www.hp.com/hps

 

NOTE: Additional information regarding worldwide limited warranty and technical support is

 

available at: http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html

DA - 12245 U.S. QuickSpecs — Version 15 — 10/26/2007

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Contents Overview QuickSpecsProduct Highlights Fault Tolerance LED IndicatorsIntegration Testing Product Kit ContentsWarranty Sata drives have a 1 year warranty WarrantyService and Support, HP Care Pack, and Warranty Information CD/DVD ROM ComponentsHard Drives SFF Serial Attached Scsi SAS Hard Drives OptionsSFF Serial-ATA Sata Hard Drive Storage Controllers SAS ControllerRack Options HP Services and Support Technical Specifications